About the Role
Join a team building AI agents for hospitality businesses. This customer-facing role focuses primarily on account implementation and success, while translating customer needs into product improvements for engineering.
What You'll Do
Lead customer onboarding, refinement, quarterly business reviews, and optimization conversations to support retention and growth.
Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions.
Identify recurring customer needs and turn them into prioritized product work for engineering.
Partner with engineering to resolve agent limitations and define new capabilities.
Automate repetitive work and improve the efficiency of customer-facing operations.
What We're Looking For
At least 3 years in product management, operations, implementation, solutions engineering, customer success, or another customer-facing technical role delivering solutions.
Experience owning implementation, customer success, or customer operations for a technical product.
A systems-oriented approach and a track record of building automations or workflows, using tools such as RPA, no-code platforms, or scripting.
Experience scoping technical requirements and translating customer needs into implementable specifications.
Experience building or deploying agentic AI solutions in customer success or operations, and using AI coding assistants such as Claude, Codex, ChatGPT, or similar.
Comfort managing customer relationships and leading onboarding, support, or business review calls.
Ability to spot patterns across customer requests and decide what to address through automation versus engineering.
Experience with non-technical customers or in hospitality, travel, or customer service is helpful.
Compensation & Benefits
Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity. Health insurance and a 401(k) match are provided. Visa sponsorship is not available; candidates must be authorized to work in the United States.
Location
On-site in San Francisco, California.