Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a Junior/Middle DevOps Engineer - Monitoring Support to join our team and provide exceptional customer support.
Role Overview:
This role focuses on production monitoring and first-line operational support during assigned shifts. The engineer will stay available throughout the shift, monitor alerts/Jira, follow predefined instructions, escalate incidents when needed, and perform actions such as checks or service/server restarts.
The working hours are 00:00–09:00 CET, including weekend shifts when required.
About the project:
The project is a cybersecurity platform that consolidates vulnerability, threat, and asset data to help organizations identify, prioritize, and remediate critical security exposures. It integrates data from a wide range of security tools and provides centralized capabilities for risk-based vulnerability management, workflow automation, and scalable exposure management.
Responsibilities:
- Monitor production systems during assigned shifts
- React to alerts, incidents, and system issues
- Support AWS-based cloud runtime infrastructure
- Investigate issues using monitoring and logging tools
- Perform occasional DevOps and infrastructure support tasks
- Support CI/CD pipelines and deployment processes
- Maintain and troubleshoot Linux-based environments
- Support web server, process control, and application runtime configurations
- Work with dashboards, metrics, logs, and alerting systems
- Support infrastructure and application security practices
- Document incidents, actions taken, and system changes when needed
Requirements
- Junior to Middle-level experience in DevOps, SRE, Linux administration, cloud operations, or infrastructure/production support
- Basic experience with AWS EC2
- Basic understanding of monitoring tools such as Grafana, Prometheus, and Loki
- Linux administration skills
- Basic scripting experience with Bash, Python, or similar tools
- Understanding of CI/CD pipelines
- Experience with Git-based tools, preferably Bitbucket
- Ability to follow predefined instructions and escalate issues properly
- Responsible approach to monitoring and incident handling
- Availability to work during European business hours
- English level: upper-intermediate