๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ญ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฎ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ญ๐ฑ-๐ฎ๐ฑ ๐๐ฃ๐)
Experience: 3+ yrs
Location: Hyderabad
As a Account Manager, you will act as the primary liaison between pharmaceutical partners and our inโhouse pharmacovigilance specialists, ensuring that safety data is monitored, reported, and acted upon in a timely and compliant manner. You will drive proactive customer success by anticipating client needs, translating complex regulatory requirements into actionable plans, and fostering longโterm relationships grounded in trust and transparency. Your role will be pivotal in translating clinical insights into operational excellence, helping clients navigate evolving safety standards while maximizing the value of our services. You will collaborate closely with crossโfunctional teams, continuously improving processes to exceed client expectations and support their strategic growth goals.
Requirements
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
โข Manage endโtoโend pharmacovigilance accounts, ensuring compliance with global regulatory frameworks.
โข Act as the main point of contact for clients, addressing inquiries, resolving escalations, and providing proactive insights.
โข Develop and deliver quarterly business reviews, highlighting safety metrics, trends, and recommendations.
โข Partner with clinical and regulatory teams to interpret safety data and recommend risk mitigation strategies.
โข Identify upsell opportunities for additional services such as signal detection, risk management, and safety reporting.
โข Conduct regular training sessions for clients on regulatory updates, system usage, and best practices.
โข Coordinate with internal stakeholders to tailor solutions that meet individual client requirements and objectives.
โข Monitor project timelines and budgets, ensuring deliverables meet quality standards and client expectations.
โข Gather client feedback and translate it into actionable improvements for product and service offerings.
โข Maintain accurate records in CRM systems, ensuring transparency and traceability of all client interactions.
๐ช๐ต๐ฎ๐ ๐ ๐ฎ๐ธ๐ฒ๐ ๐ฌ๐ผ๐ ๐ฎ ๐๐ฟ๐ฒ๐ฎ๐ ๐๐ถ๐
โข 3+ years of experience in pharmacovigilance or related life sciences domain.
โข Proven track record of managing client accounts with a focus on customer success.
โข Strong understanding of regulatory requirements such as ICH, FDA, EMA, and WHO guidelines.
โข Excellent communication and presentation skills in both English and Hindi.
โข Ability to analyze complex data sets and translate findings into clear, actionable insights.
โข Demonstrated success in driving process improvements and operational efficiencies.
โข Comfortable working in a fastโpaced, collaborative environment.
โข Strong problemโsolving skills with a proactive, solutionโoriented mindset.
โข Ability to build rapport with technical and nonโtechnical stakeholders alike.
โข Experience with regional or global accounts and multiโsite coordination.