As the Spa Manager at Mount Nelson, A Belmond Hotel you will be tasked with creating an environment where relaxation and personal care merge with service excellence, providing each guest with a transformative experience. Your goal will be to inspire your team to deliver exceptional service, guiding them towards excellence in wellness and hospitality. If you are looking to develop your skills and be part of a future of luxury, now is your time.
Primary Responsibilities Include:
- Actively participate in achieving the Spa's objectives, communicate the strategy and management objectives to the team and ensure their implementation.
- Control operating expenses, monitor annual budget and forecasts, review monthly financial statements, implement inventory control and purchasing procedures.
- Establish beneficial partnerships with all suppliers of products, equipment and supplies that include competitive pricing, technical assistance, training programs and joint promotions.
- Update spa product offerings based on current global customer and industry trends, anticipating future market trends.
- Work closely with the Sales and Marketing department to ensure cross-selling and marketing of the Spa to group guests and external clients.
- Enhance the guest experience, grow the repeat customer base, and create wellness experiences that fit guest interests and levels and exceed guest expectations.
- Planning staff schedules/leave plans so they do not interfere with revenue targets or peak seasons.
Requirements
What You Bring:
- Familiarity with a variety of spa treatments, massage techniques and holistic therapies, as well as an understanding of safety and sanitation standards.
- Ability to efficiently manage the spa budget, control costs, maximize revenue and ensure business profitability.
- Minimum 5-year proven experience in a management position in a Spa or similar operational role.
- Experience in a luxury hotel -advantageous
- Strong Leadership, team, and communication skills are essential
- Knowledge of cost analysis, financial management, and budgeting techniques
- Effective verbal and written communication skills and ability to communicate across all levels
Benefits
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.