Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers. Role Summary Specializes is supporting and resolving customers encountering problems using company's products such as concerns raised during installation, operation, maintenance or product application or compatibility matters. Reports new or recurring problems to design departments. Key Responsibilities Ability to explain 4G/3G/2G Core (Voice Core & Packet Core), VoLTE/VolTE, solutions and architectural changes to global telecom customer teams LLD and HLD designing for VolTE and related IMS network Ensuring smooth VolTE operations and effective customer management Troubleshooting of E2E network issues & coordination with all stakeholders Subject matter expert (SME) for Core Network functions & should have experience on followings technologies/products: Architect for VolTE Voice Core # IMS/ VoLTE (CFX, TAS), SBC, MRF, DRA 3G Core (MSS, MGW) Mobile core technologies, including 3gpp, IMS Virtualization, M2M and LTE is helpful Awareness of telecom evolution topics Cloudification, VMware, OpenStack, Containerization, ZTS Candidate shall have working experience in VolTE including GSM/4G mobile core network/switching of any vendor. -Trace analysis skills of network interface Gb,RANAP,Gr,GTP,S1-MME,S6a,S5-S8,S13,S11,S10,Gx,Gy,Rx,Gm etc. Will be responsible for direct contribution to customer offers/bid technical solutions writing, reviewing own & attached team members deliverables. Must have Shell Scripting & Linux experience Expert in own product/solution area. Responsible for reviewing own and peer's work. Responsible for providing end to end support in MS Operation work. Ready to work in shift and different time zone based on requirements. Knowledge about Cloud, VMware, Front End Containerization, SME Core Network, OpenStack Job Requirements Essential: Minimum of 8-15 years' experience in using relevant networking protocols Bachelor / Master's degree or equivalent Previous experience as an IMS SME for VolTE or related experience Fluency in English both verbal and written Other languages are of advantage Desirable Professional background Areas Managed Services Outsourced Operations NOC Operations Production Change Management Maintenance and Support 4G, LTE, IMS, Messaging Rollouts Desirable Personal Attributes Collaborative and Team Player Open to new ideas, adaptable Detail Oriented, must be able to run on the ground with the engineers Conservative in taking risks that lead to mistakes in the field Aggressive in driving to solutions and conclusions to issues Requires Minimum Supervision. Self-Starter – Can Do Attitude Highly adept in managing rollout risks Previous experience working for global organizations. Strong negotiating and expediting skills. Ability to work in fluid, fast-paced, global environment. Ability to be quick, agile, and highly responsive. Strong interpersonal skills, a team player Six Sigma or Total Quality Management certification a plus Accessibility Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status. We embrace disruptive, innovative technology architectures and business models that drive service agility, flexibility, and velocity. With solutions that propel NFV evolution to achieve web-scale economics, Mavenir offers solutions to help CSPs with cost reduction, revenue generation, and revenue protection. We have strong values and are always looking for like-minded individuals to join us in the path to change the shape of our industry. United: One Company; One team; One Unified Vision Passionate: Big thinkers with audacious ideas and solutions Honorable: Integrity, respect and commitment is in our DNA. Fearless: Courageous, bold, determined and challengers of the ‘norm’. PLEASE NOTE: Mavenir will only communicate with you about your application through an “@Mavenir.com” or “[email protected]” email address. Further, our site (including recruiting information) is only available at the “mavenir.com” and myworkdayjobs.com domains. Criminals may attempt to impersonate Mavenir or recruiting companies online. Please remember that Mavenir will never request that you wire funds or otherwise send money to us or any third party as part of your employment application. Please use caution and care when sending information online, and do not send us any sensitive personal information, such as Social Security numbers, through the Internet. If you have any question about your application or a communication from us, please do not hesitate to reach out to us at +1-469-916-4393 or email [email protected].