It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. The Uniform Solution, part of the Fullsteam organization, is seeking a Client Onboarding and Training Lead who is passionate about delivering exceptional service and creating outstanding client experiences. This key role is responsible for leading effective client onboarding and training, accelerating product adoption, and empowering clients to get the most value from The Uniform Solution’s comprehensive suite of software and services built specifically for uniform retailers and distributors. With a background in software onboarding, training, and client communications, the Client Onboarding and Training Lead will develop a deep understanding of our solutions and work closely with cross-functional, client-facing teams to ensure a seamless client experience. Through proactive communication, engaging training, and a commitment to client success, this individual will help strengthen client relationships, build client advocacy and referrals, and drive long-term retention. The Uniform Solution offers a comprehensive technology platform designed to meet the unique needs of uniform retailers and distributors. Our solutions include a market-leading point-of-sale system, inventory control, order management, integrations with leading industry vendors and manufacturers, fully integrated in-house payment processing, eCommerce solutions, and much more. Together, these capabilities help our clients streamline operations, improve efficiency, and grow their businesses. We value in-office collaboration and team partnership; this is primarily an on-site role, based out of our Richardson, TX office. After initial onboarding, this role is eligible to work remotely 1 day each week. Primary Responsibilities: Design and deliver the customer implementation and onboarding process for all facets of our suite of solutions Manage and conduct onboarding and training sessions with new clients Understand client context and goals, and provide guidance and product information to best serve those goals Educate clients and work with them to optimize their product set up for the quickest path to success Provide and host ongoing training opportunities for clients, improving product adoption and client retention, and helping foster positive client relationships Create and provide materials to help clients learn best practices to better achieve their desired outcomes Lead strategic communications efforts to clients, which may take the form of newsletters, best practice recommendations, release announcements, and more Identify solutions for optimizing the client onboarding process and collaborating with cross-functional team members to implement them Other Duties and Responsibilities: Process improvement: contribute to designing, planning, and executing paths to improved CX in the context of client onboarding, training, and communication realms Solution knowledge: learn and become adept with our suite of solutions, building a working knowledge of both end user experiences and configuration options Work alongside our Support team, as needed Occasional travel possible for on-site training Minimum Qualifications: 2-3+ years’ experience in customer onboarding, training, customer service and support; delivery of these items in through a SAAS based software solution 2-3+ years Windows Troubleshooting Experience with GuideCX, Hubspot, or Jira preferred eCommerce and domain knowledge preferred Hands on retail experience is a + Ability to troubleshoot hardware like printers, credit card terminals, routers, or Windows PC’s Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law. It has come to our attention that various individuals and organizations are contacting people offering false employment opportunities with Fullsteam. These individuals and organizations may request personal information or money in order to progress the application. Fullsteam does not ask for money transfers or payments from applicants to secure a job. If you are asked for money transfers or payments to secure a job, you should assume that such individuals and organizations are not providing genuine offers or services. If you believe you have received a fraudulent job offer, we would appreciate you contacting us at [email protected]. All legitimate open positions at Fullsteam can be found in our careers job site. Please access that from the Apply for a job section to verify the legitimacy of a job offer. Fullsteam: Leading the Evolution of Software and Payments Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems. Fullsteam is a rapidly growing, dynamic, and exciting private equity-backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts. Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting-edge software and payments platform.

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