This position is on-site in Wixom, Michigan
About Us:
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview:
This position's primary responsibility is to serve as a point of escalation within Thrive’s Workstation Deployment Center. In this role, you will help others overcome any obstacles during workstation builds. Additionally, you will assist in documenting the workstation build process for newly onboarded clients and work with the manager to identify clients that are a fit for AWD.
Requirements
Essential Duties and Responsibilities:
- Discovery and Implementation of IT projects related to Microsoft Endpoint Management
- Ability to handle diverse computing environments in a broad cross-section of business clients
- Track and manage time effectively to accomplish multiple ongoing projects and tasks
- Problem identification and documentation
- Technical ownership of assigned clients
- Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes
- Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies
Basic Qualifications:
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 1-2 years desktop support/imaging experience
- Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
- Experience troubleshooting workstation hardware issues
- Knowledge and experience with Active Directory
- Passionate about delivering excellent customer service
- Must be able to work effectively in a team environment as well as alone
- Excellent written and oral communication skills
- Passionate about process, metrics, and results.
- Strong organizational skills
- Strong written and verbal communication skills.
Other Preferred Technical Knowledge:
- In depth knowledge of Windows OS and Mac OS
- Experience with Microsoft Intune and Azure Active Directory
- Experience with Apple OS
- Experience with VMWare