The Role:
The Payments Data Analytics Manager leads the Payments Data Analytics function within the Digital Risk team, providing insight, reporting and strategic support across payments, fraud, disputes and operational support. The role is responsible for ensuring the business has the data, reporting and analytical capability needed to optimise payment performance, control costs and support informed decision-making. Working closely with Payments, Fraud, Finance, Customer Service, eCommerce, Product and Technology teams, you will lead analytical projects, develop reporting solutions, manage a Payments Data Analyst, and deliver data-driven insights that support commercial growth and operational efficiency.
Key Responsibilities:
- Lead the Payments Data Analytics function, providing reporting, insight and strategic support across payments, fraud and disputes.
- Analyse payment, fraud and dispute trends to identify risks, opportunities and performance improvements.
- Develop, maintain and enhance dashboards, reporting solutions and KPI frameworks.
- Provide actionable insights and recommendations to support business decision-making.
- Present analysis and findings to technical and non-technical stakeholders.
- Drive continuous improvement, automation and optimisation of reporting processes.
- Support payment acceptance optimisation, fraud reduction and dispute loss prevention initiatives.
- Lead analytical projects and support delivery of wider business initiatives.
- Manage and develop Payments Data Analysts, building analytical capability within the team.
- Partner with internal stakeholders and external payment providers to improve performance and support business growth.
Essential
- Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
- Advanced SQL skills and experience working with large datasets and cloud-based data platforms such as BigQuery.
- Experience developing and maintaining dashboards, reporting solutions and KPI frameworks.
- Proficiency with reporting and visualisation tools such as Looker Studio, Power BI or similar.
- Strong stakeholder management and communication skills, including the ability to influence technical and non-technical audiences.
- Experience managing multiple priorities within a fast-paced environment.
- Advanced Excel skills including lookups, INDEX/MATCH, pivot tables and data manipulation.
Desirable
- Understanding of eCommerce payment processing platforms such as Stripe, Adyen, PayPal or Checkout.com.
- Experience working with fraud prevention and risk management platforms.
- Knowledge of chargeback, dispute and fraud prevention processes.
- Experience within a high-volume retail or eCommerce environment.
- Commercial awareness and understanding of the impact of payments, fraud and disputes on business performance.
- Proactive approach to continuous improvement, automation and process optimisation.
- Experience managing or mentoring direct reports.
- Experience leading and delivering projects in a fast-paced environment.
- Knowledge of payment industry standards and processes such as SCA, PCI, authentication and alternative payment methods.
Along with your benefits package we also offer a wide range of perks for our colleagues:
Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew
Employee Welfare
Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.