Role Overview
Hours: 37.5 hours per week; Monday to Friday 8:30am – 5:00pm
Pay: Competitive, with healthy annual bonus opportunity
Location: Working across North of England and Lincolnshire
The Facilities Manager is responsible for delivering safe, compliant and high-performing facilities management services across a diverse portfolio of customer sites primarily throughout Yorkshire. Taking ownership of customer relationships, operational performance and service delivery, they will ensure consistently excellent outcomes for customers and the business.
Managing multiple sites and stakeholders, the Facilities Manager will lead contractors and suppliers, oversee maintenance and compliance schedules, drive continuous improvement, and resolve operational challenges with a proactive, solution-focused approach. They will champion a positive health and safety culture, ensure statutory and contractual compliance, and support the delivery of efficient, customer-focused services.
This is a highly visible role requiring strong leadership, commercial awareness and the ability to build trusted relationships. Working collaboratively across customers, colleagues and partners, the Facilities Manager will drive high standards, create value, and make a positive impact across their portfolio every day.
Key Responsibilities
Customer & Contract Management
- Take ownership as the key account holder for designated clients and contracts
- Build strong client relationships, acting as the primary point of contact and trusted advisor
- Contribute actively to operational and contractual meetings
- Support the production and delivery of client reports and performance updates
- Contribute to bidding and mobilisation activities for new contracts
- Work alongside the Commercial team to review and refresh pricing, variations and contract renewals
Service Delivery & Operational Performance
- Drive the delivery of both hard and soft FM services across the portfolio
- Ensure planned and reactive maintenance activities are delivered in line with contractual requirements and SLAs
- Conduct regular building inspections
- Review planned preventative maintenance records and identify remedial works
- Collaborate with the wider FM team to deliver a consistently high standard of service
- Take ownership of operational issues, ensuring timely resolution and continuous improvement
- Manage and develop the supply chain to ensure safe, compliant and high-performing service delivery across all sites.
Health, Safety, Environment & Compliance
- Champion a positive health, safety and wellbeing culture across all sites
- Develop, review and approve risk assessments, method statements and permits
- Establish safe systems of work and ensure operational activities are carried out safely and compliantly
- Work closely with the Safety, Environment and Compliance (SEC) team to ensure all works are delivered safely, compliantly and with environmental considerations in mind
- Proactively maintain statutory and contractual compliance across the portfolio
- Carry out SHEQ audits and support corrective actions where required
- Oversee and conduct fire evacuation drills and emergency preparedness activities
- Support the implementation and management of water hygiene and water management control measures.
Asset & Building Management
- Maintain accurate client asset registers and property information
- Support lifecycle planning and identify building improvement opportunities
- Develop quotations for remedial works, minor projects and new installations
- Ensure building assets remain safe, compliant and fit for purpose
Systems & Administration
- Maintain CAFM systems, ensuring tasks, asset records and site information are accurate and up to date
- Ensure maintenance records, compliance documentation and operational information are effectively managed
- 0Maintain day-to-day administrative activities associated with the role
Commercial & Business Improvement
- Support strong commercial performance across the portfolio
- Identify opportunities to improve efficiency, reduce risk and enhance customer outcomes
- Contribute to service development, business growth and contract retention activities
General Responsibilities
- Work flexibly across Yorkshire, providing support to public and private sector customers
- Take ownership of priorities and manage workload effectively in a fast-paced environment
- Demonstrate initiative, accountability and a customer-focused approach at all times
Requirements
Skills and Attributes
As well as exhibiting the Sewell Behaviours of being Positive, Professional, Team and Customer Focused, with a mentality of Doing the Right Thing, the successful person will have the following:
Essential
- A proactive, solutions-focused approach to a range of FM issues
- Previous working knowledge within facilities management or maintenance
- A satisfactory Enhanced DBS (criminal background) check
- Full Driving License, valid in the UK
- Knowledge and understanding of budgeting, quoting and ordering
- Positive and professional attitude and be smart in appearance
- Excellent communication skills, with the ability to engage effectively with user groups and subcontractors and provide clear updates on maintenance activities and building works
- Excellent organisational skills, with the ability to prioritise varied tasks and keep work moving
- Good knowledge of Health and Safety practices and processes
- Excellent levels of computer literacy and be comfortable with Microsoft packages (Outlook, Word & Excel)
- The ability to contribute effectively as part of a team in a busy, fast-paced working environment
- An enthusiastic approach to learning, development and progression, with a flexible working attitude
- A collaborative approach and willingness to support the wider team
Desirable
- Previous experience in managing different disciplines
- Previous experience in organising and planning works
- Hold NEBOSH General Certificate or similar equivalent
- Hold IWFM or Facilities Management relevant academic qualifications, or hold applicable academic formal qualifications
- Previous experience working with CAFM systems
Sewell is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services. As a committed safe employer, an enhanced DBS (criminal record) check will be carried out for the successful candidate of this role.
Benefits
- Competitive, dependent on experience
- Annual Bonus Opportunity
- 25 holiday days, plus bank holidays
- Being a Co-Owner of Sewell Estates, learn more here: Employee Ownership - Sewell Group (sewell-group.co.uk)
- Auto Enrolment pension
- High Street & Retail discount schemes
- Bike 2 Work Scheme
- Technology Scheme
- Plus more in our flexible reward & benefits offer, further information available from our People Team, [email protected].