Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Consumer Bank Network team helps people do more with their bank accounts. We build consumer experiences for connecting financial accounts and making payments across Stripe, spanning Financial Connections and Link. We make these experiences simple, secure, and trustworthy.

The team owns the user experience for one of the highest-traffic products at Stripe. Our work spans onboarding, authentication, checkout, and returning user experiences. We combine product design, experimentation, and personalization to reduce friction, improve conversion, and help consumers discover and adopt payment methods that meet their needs. For businesses, this means easier customer onboarding and better payment experiences. This is both an application and platform team: in addition to the thousands of merchants integrating the Financial Connections UX, more than a dozen teams across Stripe also rely on Financial Connections to serve their users. 

Link is used by more than 300 million consumers. You’ll build consumer experiences within that ecosystem, where small improvements in conversion can help more people connect accounts, make purchases, and get paid.

What you’ll do

You’ll own the strategy and roadmap for consumer growth, conversion, and payment method adoption across Financial Connections and Link. You’ll work across the consumer journey, from connecting a financial account to completing a purchase, setting up a subscription, managing your finances with your agent of choice, or receiving a payout.

This role combines a high bar for consumer product craft with a disciplined approach to growth. You’ll turn user research and funnel analysis into ideas, work closely with Engineering, Design, and Data Science to test them, and scale what works. You’ll shape both the everyday details of the experience and larger changes to how people discover and use financial products.

Responsibilities

• Set the product strategy and priorities for consumer conversion, growth, and payment method adoption across Financial Connections and Link.
• Build a steady pipeline of experiments, from targeted UX improvements to new growth opportunities. Define hypotheses, success measures, and guardrails, then use results to decide what to ship, change, or stop.
• Partner closely with Design and User Research to understand consumer behavior and create clear, intuitive experiences across consent, authentication, bank selection, and error recovery.
• Partner with Engineering and Data Science to build personalized consumer experiences using machine learning and adaptive experimentation, improving conversion and payment method adoption while balancing user value, business outcomes, and consumer trust.
• Own measurement of conversion, activation, and payment method adoption. Understand differences across consumer cohorts and use cases, and distinguish product impact from changes in traffic mix.
• Work with Engineering to improve reliability and experience quality, resolve friction, and make it easier to deliver and evaluate product changes.
• Lead work across Link, Payments, Financial Connections, and cross-functional teams such as Partnerships, Risk, and Legal. Address important merchant needs while keeping the team focused on its highest-impact opportunities.
• Be the face of the product for Stripe’s users and external partners, showcasing and building demos and prototypes in collaboration with Engineering, Design, and Go-to-Market teams.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• A track record of growing consumer products, with direct ownership of measurable improvements in activation, conversion, adoption, or repeat use.
• Experience leading an experimentation program, including forming hypotheses, interpreting results, and adapting your approach when the evidence challenges your assumptions.
• Strong consumer product judgment and UX instincts. You work closely with designers, care about the details, and can make complex or unfamiliar tasks feel simple and trustworthy.
• Strong analytical skills and a practical understanding of statistics. You can design and interpret experiments, reason about statistical power and confidence intervals, and use funnel and cohort analysis to make sound product decisions.
• Experience partnering with engineers and data scientists on technically complex products, with the judgment to balance growth, quality, and implementation cost.
• The autonomy and persistence to turn an ambiguous problem into shipped improvements, align teams around clear priorities, and communicate your reasoning in writing and conversation.

Preferred qualifications

• Experience with payments, wallets, consumer fintech, marketplaces, or subscription products.
• Experience with personalization, recommendation systems, or incentive programs, including evaluating their long-term impact and economics.
• Experience building consumer and B2B2C products, where consumer needs, merchant requirements, and platform constraints all shape the user experience.