Location: On-site, Stockton, CA (hospital emergency department)
Commitment: 20 hours/week minimum, up to 40 hours/week
Pay: $25 per hour
About Mira Mace
Mira Mace pairs Medicare beneficiaries with a dedicated healthcare advocate who navigates appointments, insurance, and care coordination on their behalf. Our customers get the support of caring nurses while AI agents handle the tedious backend work, all covered by Medicare.
We've felt the pain ourselves: the endless back-and-forth with insurance, surprise bills, and the lack of clarity when you just need answers. Too many people fall through the cracks, and we're determined to change that.
Today, 24/7 personalized health assistance is only available to the rich or the extremely sick. Our vision is for everyone to be able to afford a health assistant who knows their health history deeply, navigates the healthcare system on their behalf, and helps them become the healthiest version of themselves.
Our founding team brings technical experience from Microsoft, Google, Meta and Amazon, and startup experience from bootstrapped ventures to Series D scale-ups. We're backed by Foundation Capital, Define Ventures and Silicon Valley angel investors.
About the Role
You're based in a Stockton hospital's emergency department, and you're the first person from Mira Mace that patients meet. When an older adult is being discharged, you introduce yourself, learn what they're dealing with, explain how our care works and how Medicare covers it, and sign them up with Mira Mace before they leave. The goal is to onboard every eligible patient.
This is an in-person, non-clinical role, so you won't give medical advice. A CHW, LPN, or MA background, or years of working with patients in a hospital or clinic, is what lets you understand what a patient is telling you and explain the next step in words they trust.
What a Day Looks Like
Working the emergency department floor, meeting patients and families in waiting areas and at discharge.
Onboarding every eligible patient: confirm their Medicare and plan details, explain our services in plain language, get their consent, and enroll them on a tablet.
Booking each new patient's first visit with a Mira Mace doctor before they leave the hospital.
Working smoothly alongside ED nurses, case managers, and registration staff without slowing down patient care.
Documenting every enrollment in our platform as you go, and flagging urgent needs to the care team.
Keeping patient information private and following HIPAA in every conversation.
Schedule
Shifts are on-site at the hospital, scheduled in advance, and add up to at least 20 hours a week, up to 40. Some shifts may fall on evenings or weekends.
Who We're Looking For
Required: one of these
An active CHW certification, LPN/LVN license, or Medical Assistant certification, or
2+ years working directly with patients in a hospital, clinic, or patient access/registration role.
Also required
Lives in or near Stockton, CA, and can be on-site for every shift.
Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans.
Comfortable starting conversations with strangers in a busy, high-stress setting.
Comfortable using a tablet and new apps.
Preferred
Bilingual: Spanish, or another language common among Medicare patients in the Central Valley.
Experience in an emergency department, hospital discharge, or patient registration.
Familiarity with Medi-Cal and other public programs.
Pay and Arrangement
$25 per hour. Compensation covers approved service time, including time on site, documentation, and required administrative communications.