We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help businesses work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career — Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! Here’s what’s waiting for you: HMO coverage for you and your family Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!) Recognition through our Value Awards — we celebrate your wins Real career growth with internal promotions Meaningful work with talented and supportive teams Your future matters: 900 internal promotions every year 2,700+ leadership training courses Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us Generous referral incentives of up to ₱42,000 depending on the role Enjoy work-life balance: 12 Vacation Leaves* 12 Sick Leaves* 1 Birthday Leave* A SNAPSHOT OF YOUR ROLE We are looking for a Hybrid Software Engineer who thrives in a dynamic environment where engineering meets production support. In this role, you will play a critical part in ensuring platform reliability while developing scalable backend solutions that power business operations. You will be responsible for maintaining system stability, investigating production issues, and delivering permanent fixes that improve overall performance. This is an exciting opportunity for someone who enjoys solving complex problems, working with modern serverless technologies, and collaborating across engineering, product, and operations teams. Your expertise will directly impact system reliability, customer experience, and continuous innovation across our platform. YOUR DAILY RESPONSIBILITIES Provide end-to-end Level 1 to Level 3 support for production systems to ensure system uptime and reliability Monitor system health and respond to alerts using observability tools in line with defined SLAs Diagnose and resolve issues across APIs, event-driven systems, and data pipelines Perform root cause analysis and contribute to post-incident reviews with actionable improvements Develop and maintain backend services using Python to support platform functionality Build and enhance REST APIs and integrations to improve system performance and scalability Manage and support AWS serverless infrastructure including Lambda, API Gateway, SQS, and CloudWatch Work closely with engineering teams to implement permanent fixes and drive system improvements Maintain operational documentation, runbooks, and support procedures for consistent service delivery Participate in a rotating 24 by 7 support roster including shift handovers and on-call escalation A BIT ABOUT YOU Strong experience in backend development using Python Hands-on experience with AWS serverless technologies such as Lambda, API Gateway, and CloudWatch Solid understanding of event-driven architectures and distributed systems Experience working with MongoDB or other NoSQL databases Proven ability to troubleshoot and debug complex production issues Familiarity with monitoring and observability tools in a production environment Ability to work in a 24 by 7 rotating shift schedule including nights and weekends Strong problem-solving skills with a focus on identifying root causes and long-term solutions Excellent communication skills with the ability to collaborate across teams Self-motivated with a continuous improvement mindset and attention to detail WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results. What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

Hybrid Software Engineer.

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