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We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Primary Role Responsibilities The Consultant in Migration Services plays a central role in helping clients migrate from legacy systems to Riskonnect’s Salesforce-based platform solutions. Acting as a hands-on functional and technical implementation specialist, the Consultant supports the full lifecycle of migration projects from discovery, environment setup, and solution design through configuration, validation, deployment, and go-live ensuring client data, business rules, security models, and workflows are accurately transitioned into the target Salesforce environment. Working closely with Project Managers, Business Analysts, QA, Data, Configuration, Development, and client stakeholders, the Consultant bridges business requirements and technical platform delivery. They analyze legacy environments, draft and validate migration design documentation, assist with Salesforce configuration and customization, support client design reviews, validate migrated data and configuration outcomes, and maintain implementation documentation that enables repeatable, high-quality migrations. Essential Duties: As a Consultant in the Migration Services Team, your essential duties will include Salesforce migration implementation, configuration, validation, documentation, and client-facing delivery support: · Lead migration discovery and design activities by reviewing source systems, business process notes, client requirements, dependencies, and target-state Salesforce capabilities. · Prepare and maintain migration design materials, configuration notes, decision logs, data mapping assumptions, and client-facing documentation through design sign-off. · Support Salesforce environment setup, including users, licenses, permissions, groups, email services, admin access, and readiness checks. · Configure and validate Salesforce objects, fields, layouts, record types, picklists, Lightning pages, reports, dashboards, security, and portal-related screens. · Translate legacy business rules into Salesforce configuration patterns, including validation rules, formulas, flow recommendations, email logic, and virtual fields. · Collaborate with Data, QA, Configuration, Development, and project teams to validate migration loads, resolve defects, and confirm acceptance criteria. · Support go-live activities, including production validation, report readiness, user and group migration, final security checks, client readiness, and handoff. · Contribute to reusable migration playbooks, templates, procedures, configuration standards, KT materials, and lessons learned. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/
acquireai
Pasig City
Migration Solutions Consultant, Migration Services.
SALES & MARKETING