About the Role
Habyt is pioneering a new category of living for people in motion. We operate flexible properties worldwide, seamlessly integrating short- and long-term stays with a digital-first approach. From modern private studios to full-size apartments, our spaces combine reliable service with the ease of checking in anywhere and feeling right at home. Join our international team and help us build the future of living!
We are looking for a Guest Experience Intern to be a part of a high-performing team at our Berlin property, Habyt – The Waterfront contributing to the optimization of revenue, occupancy, and average rate. You will be a Habyt brand ambassador delivering the level of service that produces guest satisfaction. Located by the Rummelsburger See, Habyt – The Waterfront offers 144 hotel rooms and 92 residential studios.
Key Responsibilities
- Manage guest check-in and check-out to ensure smooth transitions
- Handle reservations and room inventory to optimize occupancy and revenue
- Work with internal teams to address guest requests and concerns in a timely manner
- Arrange pre-arrival services for VIPs, corporate clients, and groups
- Use analytical skills to track and optimize room inventory for new reservations
- Find ways to improve guest satisfaction and team performance; keep accurate guest data in the PMS and other IT systems, following SOPs
Qualifications
- 1 year of study or work experience in the hospitality or customer service industry, preferably in a hotel or serviced apartment
- A high level of English and German is required; additional languages are a plus
- Ability to exceed guest expectations and achieve high satisfaction scores
- Excellent interpersonal, written, and verbal communication skills, including the ability to connect with guests from diverse backgrounds
- Strong analytical and problem-solving skills, with a proactive approach to addressing guest concerns
- Proficiency in Google Suite, Google Drive, and PMS/helpdesk systems
- Willingness to work on rotating shifts – 5 days per week, including weekends and public holidays
Why Join Habyt?
- Welcome Package: Start your journey with us fully equipped—we'll provide the Habyt essentials and all the tech you need to get moving.
- Team Events: Connect and have fun with your colleagues at our regular, lively company events.
- Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
- Urban Sports Club Membership: Stay active with a subsidized Urban Sports Club membership.
- Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our co-living homes.
- Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!