International Airport of Heraklion, Crete S.A. is currently looking for a:
Airport Systems Engineer (based in Crete)
Responsibilities
- Trace operational incidents end-to-end across source data, application, database, integration, connectivity and external dependencies
- Retain technical ownership of the airport service through recovery, validation and evidence-based escalation
- Work with REST APIs, XML / JSON, SFTP, messaging / queues and interface monitoring where required by supported airport services
- Use SQL Server and/or PostgreSQL and Linux troubleshooting skills to diagnose application and data-flow issues
- Participate in design/interface review, FAT/SAT/UAT, go-live, hypercare and transition to BAU
- Maintain service documentation, interface records, monitoring and runbooks
- Provide L2 support for assigned Airport Operational Systems and related airport integration services
- Participate in major incident resolution, RCA, controlled production changes and disaster-recovery / continuity exercises
- Participate in the light critical-production on-call model once staffing and operational readiness
- Work with Airport Operations, airlines, ground handlers and operational stakeholders to understand impact and validate service restoration
- Coordinate with ICT Infrastructure, Network and Security teams when incidents cross technical boundaries
- Manage technical escalation to providers and other specialist suppliers when required
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering or a related field; a relevant Master's degree is an asset
- Minimum 3 years of experience in production application support, systems integration, databases or Linux; airport or other 24x7 critical-infrastructure experience is an advantage
- Strong application support and troubleshooting skills, with knowledge of SQL Server and/or PostgreSQL
- Experience in systems integration, REST APIs, XML/JSON, SFTP and messaging technologies
- Knowledge of airport systems (AODB, RMS, FIDS, CUPPS, CUSS, DCS) or Azure integration services is an advantage
- Relevant certifications in Linux, databases, cloud or IT service management are desirable
- Excellent command of English, both written and verbal
Competencies
- Strong team orientation, ownership mindset, communication and problem-solving skills
- Ability to work effectively with operational stakeholders and technical suppliers