Position Summary
We are seeking a detail oriented Junior Customs Declaration Agent to support Singapore import and export customs permit processing for a trade technology client. The role processes assigned permit requests from receipt to completion: reviewing documents, validating information prefilled by the client's AI assisted platform, clarifying missing details with customers, preparing and submitting declarations, and returning completed permits.
No customs background is required. You will complete a structured training program and work under the guidance of a Team Lead and a Senior Processor, moving to independent processing once you pass the readiness assessments.
Job Details
Work setup: Work from Home
Work schedule: Monday to Friday, day shift. Start times are staggered between 8:00 AM and 10:00 AM, Philippine time, to cover 8:00 AM to 7:00 PM
Holidays: Work on public holidays may be required based on the assigned roster
Training: Three weeks of structured training, followed by supervised processing of live transactions before independent work
Responsibilities
Request intake and document review
- Receive and take ownership of assigned customs permit requests in the client's portal and ticketing system.
- Review commercial invoices, packing lists, airway bills, bills of lading and other supporting documents for completeness and consistency.
- Validate the information prefilled by the platform against the source documents, correct discrepancies and complete missing fields.
Declaration processing
- Prepare, validate and submit Singapore import and export permit declarations following approved procedures and customer specific instructions.
- Monitor submitted declarations for approvals, rejections and amendments, and act on outstanding requests.
- Identify exceptions and escalate cases that need specialist input to the Senior Processor or Team Lead. Never submit a declaration that should be escalated.
- Process requests within the agreed turnaround times while meeting accuracy targets.
Customer communication and case closure
- Contact customers to request missing documents, clarify instructions and provide status updates.
- Return approved permits and related documents to customers promptly and close completed requests.
Records, quality and development
- Keep complete case notes and clear handover information for open requests.
- Complete all required training, knowledge checks and readiness assessments.
- Take part in coaching and quality reviews and apply updates to customer specific procedures.
Qualifications
- At least 1 year of BPO experience in back-office processing, data entry, document review or customer service.
- Strong attention to detail, with a record of accurate work in a high volume or transaction-based environment.
- Clear written and verbal English, with the ability to write concise, professional messages to customers.
- Comfortable working in web portals, ticketing systems and Microsoft Excel.
- Able to follow detailed procedures, manage several open requests at once and meet daily productivity and accuracy targets.
- Willing to complete the full training program and pass the readiness assessments before handling live transactions.
- Has a quiet home workspace and a stable internet connection suitable for a Work from Home setup.
- Willing to work the assigned day shift, including public holidays when rostered.
Nice to Have's
- Experience in logistics, freight forwarding, shipping documentation, or import and export operations.
- Familiarity with commercial invoices, packing lists, airway bills and bills of lading.
- Exposure to customs permit declarations for Singapore or other Asia Pacific markets.
- Experience validating data produced by OCR, AI or other automation assisted tools.