About the role
As a Bridal & Estate Coordinator at CD Peacock, you will provide day-to-day organizational, research, and administrative support to the Manager of Bridal & Estate. Working under the manager’s direction, you will help coordinate client appointments, merchandise documentation, pricing research, website listings, special orders, and departmental follow-up.
You will work closely with sales associates, vendors, and internal teams to keep information accurate, tasks organized, and clients informed. This role requires strong attention to detail, clear communication, and dependable follow-through to support an exceptional client experience and overall department goals.
What you'll do
Estate Responsibilities
- Assist the manager with client appointments for jewelry trade-ins and estate purchases by preparing intake paperwork, recording jewelry details, and organizing photographs and supporting documents.
- Conduct retail and secondary-market research at the manager’s direction to help quantify potential purchase and trade-in offers for management review and approval.
- Prepare client-facing offer summaries using manager-approved valuations and assist with client follow-up as directed.
- Track gold buys by recording metal type, purity, weight, purchase amount, and refining proceeds for the manager’s reconciliation and profitability review.
- Coordinate GIA submission tasks under the manager’s direction, including preparing paperwork, arranging insured shipping through approved procedures, tracking submissions, and organizing returned grading reports.
- Help coordinate the process of getting estate jewelry photographed and published on the website, including photoshoots, product details, descriptions, manager-approved pricing, and supporting documentation.
- Maintain estate purchase, trade-in, and inventory records, and assist with website updates as items are purchased, sold, or repriced.
- Track outstanding estate tasks and follow up with vendors and internal teams on the manager’s behalf.
Bridal Responsibilities - Support sales associates in delivering an exceptional bridal client experience by researching diamond pricing, preparing tailored diamond and setting selections, and coordinating the details needed to support each client from consultation through purchase.
- Assist the manager with RapNet research and prepare diamond pricing comparisons to support sales associate recommendations and client requests.
- Maintain organized diamond certificates and related records so information is readily available to the manager and sales associates.
- Assist the manager with bridal insurance claims by preparing paperwork, organizing supporting documentation and replacement options, and tracking claim progress and follow-up.
- Assist the manager in tracking client pieces through the special orders portal or CDP Custom team. Help ensure submissions are accurate and complete, monitor approvals and project updates, and follow up on outstanding items and anticipated completion dates.
- Help coordinate the process of getting bridal jewelry photographed and published on the website, including photoshoots, product details, descriptions, manager-approved pricing, and supporting documentation.
- Assist the manager with coordinating ongoing education for sales associates, including organizing training materials, product resources, and vendor training sessions to support individual sales goals and overall department goals.
General Responsibilities
- Represent CD Peacock with professionalism, honesty, integrity, and discretion in all interactions with clients, colleagues, and vendors.
- Maintain the confidentiality of client information, purchase records, pricing details, and other sensitive business information.
- Follow company procedures for the secure handling, storage, transfer, and shipment of jewelry, loose diamonds, certificates, and client property.
- Promptly communicate missing information, order delays, merchandise discrepancies, or client concerns to the manager for review and resolution.
- Participate in ongoing training to develop knowledge of diamonds, bridal and estate jewelry, and department systems and procedures.
- Perform other related administrative and coordination duties as assigned.
Qualifications
- Strong organizational skills and attention to detail.
- Comfortable conducting online research and using Microsoft Excel, Outlook, and digital records, with the ability to learn company inventory and order management systems.
- Clear written and verbal communication skills.
- Professional, service-oriented approach to supporting clients and sales associates.
- Dependable follow-through and the ability to manage multiple assigned tasks, priorities, and deadlines.
- Willingness to take direction, learn new systems, and ask questions when needed.
- Interest in fine jewelry, diamonds, and estate pieces.
- Previous experience in administrative support, retail, or customer service preferred, but not required.
- Available to work five days per week, including weekends.
Benefits
- CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.
CD Peacock
The Premier Jeweler of Chicago Since 1837
Family Owned
Official Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond—a cherished legacy to grace your life for generations to come.