About Marex
Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics.
The Technology Department delivers differentiation, scalability, and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.
The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.
Role Summary
The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk, and the wider IT group.
Responsibilities
- Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
- Support business users offering second- and third-line support
- Create and deploy PowerShell scripts providing a range of business functions
- Manage new system analysis and implementation
- Provide incident management per ITIL standards
- Liaison between technology department and business groups to communicate system changes
- Manage process and trading system documentation; produce and regularly maintain to a high standard
- Ensure active tasks retain focus through workflow and prioritisation awareness
- Manage vendor system upgrades and implementation
- Manage exchange relationships and project manage mandatory upgrades
- Manage technical client on-boarding
- Complete exchange reporting and compliance audits
- Provide consultative sales support
- Manage client technical requirements within Marex technology department
- Complete monthly transactional and volume reporting across all systems
- Ensuring compliance with the company’s regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges
- Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
- At all times complying with Marex’s Code of Conduct
- To ensure that you are fully aware of and adhere to internal policies that relate to you, your role, or any other activities for which you have any level of responsibility
- To report any breaches of policy to Compliance and/ or your supervisor as required.
- To escalate risk events immediately
- To provide input to risk management processes, as required
The Company may require you to carry out other duties from time to time.
Competences, Skills and Experience
Competencies
- A collaborative team player, approachable, self-efficient and influences a positive work environmen
- Demonstrates curiositu
- Resilient in a challenging, fast-paced environment
- Excels at building relationships, networking and influencing other
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Skills and Experience
- Bachelor's degree in Computer Science, Information Technology, Finance, or a related discipline, or equivalent professional experience.
- Strong application support experience within a financial services environment, supporting Front Office and/or Back Office users.
- Solid technical knowledge of Linux/Unix and Windows operating systems, including command-line administration, troubleshooting, log analysis, and application support.
- Working knowledge of SQL, Oracle databases, and other enterprise database technologies; experience with Progress OpenEdge/OpenEdge RDBMS is advantageous.
- Understanding of financial markets and trading environments, including futures, commodities, FX, OTC derivatives, interest rate swaps, equities, broker-dealer operations, and trade lifecycle processes from execution through settlement.
- Knowledge of electronic trading environments, including FIX protocol, market connectivity, exchange connectivity, API onboarding, and high-frequency trading platforms.
- Experience supporting or administering trading and market access applications such as TT, Fidessa, Stellar, or similar platforms.
- Experience working in regulated financial environments with a strong understanding of risk, compliance, SOX controls, ITIL frameworks, change management, access controls, and audit requirements.
- Proven ability to manage exchange/vendor relationships and coordinate system implementations, upgrades, and critical production changes.
- Strong process-oriented mindset with a track record of identifying issues, improving operational efficiency, and enhancing support processes.
- Excellent verbal and written communication skills, with the ability to effectively engage technical teams, business stakeholders, clients, vendors, and senior management.
- Demonstrated ability to build strong working relationships across Application Development, Infrastructure, Operations, and business teams.
- Ability to remain calm under pressure, manage competing priorities, work effectively in a team-oriented environment, and adapt to changing business demands.
- Prior experience in client-facing technical support or consultative sales support roles is desirable.
- Flexibility to participate in shift coverage and after-hours support when required.
Company Values
Acting as a role model for the values of the Company:
Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this, and we demand it of ourselves.
Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
Adaptable and Nimble - Our size and flexibility are an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.
Conduct Rules
- Act with integrity
- Act with due skill, care, and diligence
- Be open and cooperative with the FCA, the PRA and other regulators (where applicable)
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standard of market conduct