Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work — backed by real-time cost data, intuitive design, and workflows that "speak contractor." With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we're becoming the trusted partner for the people who build our homes.

We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.

What you'll do

• Define and track our core reliability metrics and SLOs, report them to the company every week, and act when they slip.
• Make production observable in Datadog, so we catch problems before customers do.
• Cut alert noise and set clear escalation paths.
• Run incident response and on-call. You’ll carry the rotation and part of the job is making it sustainable.
• Lead root-cause analysis and see the fixes through.
• Remove bottlenecks across Kubernetes, our databases and heavy data workloads, and make sure backups and recovery are tested.
• Use AI to automate the work: alert triage, incident investigation, runbooks and routine operations.
• Keep improving through experiments: form a hypothesis, test it on a small slice, measure, and keep what works.
• Work with engineers so new services ship observable and resilient by default.

About You

• You’ve owned a production system under real load and can walk us through an incident you led and what changed afterwards.
• 3+ years in SRE, infrastructure or backend engineering.
• Strong experience running Kubernetes on AWS, with infrastructure as code. We use tools like Terraform, Flux and Helm.
• Hands-on with metrics, logs and traces. We use Datadog.
• You’ve operated relational databases in production: query performance, replication and backups.
• You use AI tools such as Claude and Codex every day to automate what you’d otherwise do twice.
• You back changes with data, and can tell us about one you rolled back because the numbers didn’t move.
• You’ve been on-call before, stay calm in an incident and write clearly about what happened.
• Startup experience is a must. Having been the first or only SRE is a strong plus.

What we offer

• 💸 Competitive salary in USD
• 💰 Attractive stock options
• 🌴 Unlimited PTO
• 🚛 Relocation allowance
• 👨‍💻 Top-notch equipment
• 🧳 Team offsites around the world!