Product Lead – Loan Management, Unloan See yourself in our team At Unloan, we’re creating Australia’s most loved digital home loan. We’re looking for a Product Lead – Loan Management to make owning and managing an Unloan home loan so easy and valuable that customers choose to stay with Unloan for every stage of their home ownership journey. As Product Lead – Loan Management you will enable this by helping customers to: Easily find the right information about their home loan when they need it. Complete everyday home loan tasks quickly and easily, from making one-off transfers to changing repayments and accessing statements. Adapt their home loan as their needs change, without needing to switch lenders. Receive additional value from their home loan, so they are less likely to leave for a lower rate. Find it easier to choose Unloan over another lender for their next home lending need. Do work that matters As Product Lead – Loan Management, you will own the end-to-end home ownership experience in Unloan. Your mission is to make managing a home loan effortless by reducing complexity, eliminating manual processes and creating market-leading self-service experiences.   You will lead the product strategy and roadmap, ensuring Unloan has the best loan management and home ownership experience of any lender in Australia. What you’ll be accountable for Defining and delivering the strategy for loan management and home ownership. Owning customer-initiated changes including repayment changes, top ups, purpose changes, principal reductions, extensions, borrower changes and redraw functionality. Improving customers’ ability to understand, manage and control their home loan digitally. Reducing operational effort, manual processing and service friction. Partnering closely with customer support teams to identify pain points and improve servicing outcomes. Driving reliability, resilience and continuous improvement across your capability. Building and leading a high-performing product team. Defining and measuring success through NPS, retention, self-service adoption, operational efficiency and compliance outcomes. We’re interested in hearing from people who have Deep experience of home loan servicing, loan management or lending operations. Strong understanding of loan servicing processes and customer needs. Extensive experience delivering digital self-service experiences in banking. Demonstrated product leadership and people leadership capability. Strong stakeholder management and influencing skills. Experience operating within highly regulated environments. Passion for simplifying complex customer experiences. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 16/11/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with us is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Product Lead - Loan Management - Unloan.

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