About Us
AF Collision is a trusted, locally-owned collision repair shop serving American Fork and the surrounding area. We’re dedicated to delivering high-quality repairs and exceptional customer service. We’re looking for a detail-oriented and organized individual to join our team and help keep our shop running smoothly.
Position Summary
The Collision Estimator plays a key role in our day-to-day operations by managing repair plans and customer expectations. This position requires strong organizational skills, accuracy with data entry, ability to work with insurance companies, and a customer service mindset. Prior experience estimating and working with insurance companies is a plus.
Responsibilities
- Estimate the cost of repairs, including labor and parts.
- Prepare and submit repair cost blueprints, including labor and parts.
- Communicate with customers, vendors, and insurance companies.
- Review and negotiate repair costs with insurance adjusters.
- Prepare detailed repair plans and reports.
- Follow up with customers to schedule repairs.
- Answer phones and provide professional customer service.
- Manage customer expectations and CSI scores.
Requirements
- Strong organizational skills and attention to detail.
- Ability to multitask and manage priorities in a busy shop environment.
- Previous experience with estimating in a collision repair shop is a plus.
- Basic computer skills (experience with shop management systems helpful).
- Strong communication and customer service skills.
- Reliable, self-motivated, and a team player.
- Ability to earn and maintain I-Car Gold status in estimating.
- Passionate about safe repairs by providing quality repair estimates.
Benefits
- Competitive hourly pay (based on experience).
- Full-time, steady schedule — no late nights or weekends.
- Dental insurance
- Health insurance
- Paid time off (PTO)
- Professional development assistance
- Opportunities for growth and advancement
- Supportive, team-oriented work environment