"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.
In order to support our rapid growth we are seeking to hire for season 2027 a Front Office Telephone Operator.
This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!
We are seeking a motivated, service-oriented, and highly organized Front Office Telephone Operator to join our team. This is a back-office position responsible for managing guest and internal communications through multiple channels, ensuring efficient handling of telephone calls, messages, inquiries, and requests while delivering exceptional service standards.
The ideal candidate will have a strong Front Office background, excellent communication skills, and the ability to manage multiple tasks in a fast-paced hotel environment.
Key Responsibilities
- Manage and respond to guest communications received via telephone, WhatsApp, Viber, and other hotel approved channels.
- Handle incoming and outgoing calls professionally and efficiently.
- Assist guests with inquiries, service requests, and general resort information.
- Coordinate guest requests with relevant hotel departments to ensure timely follow-up and resolution.
- Accurately record guest interactions and requests within the hotel's systems.
- Support Front Office and operational teams through effective communication and administrative assistance.
- Monitor communication channels throughout the shift and ensure all inquiries receive prompt responses.
- Maintain confidentiality and professionalism when handling guest information.
- Contribute to enhancing the overall guest experience through proactive and service-oriented communication.
Requirements
- Three or more years’ working experience in a similar role in the luxury hospitality sector (5* Hotels)
- Degree / Diploma in Hospitality/Tourism
- Excellent knowledge of English language
- A second language (French, German, Russian, or Italian) will be considered as a plus
Position attributes
- Flexibility to respond to a range of different work situations
- Passion for delivering exceptional levels of guest service
- Negotiation and excellent Communication skills
- Pleasant personality, client oriented
Benefits
- Competitive remuneration package
- Career advancement in a fast-growing organization
- Continuous learning & development within a transparent & inclusive working environment
- Collaborative working environment
- Accommodation & meals
Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
Join us today to build our future together. We are committed to fair and equal employment. We hire based on individual merit and job requirements, ensuring no discrimination based on personal status, identity, or background.
All applications will be acknowledged and treated as strictly confidential.
In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.