LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.
Why Join Us
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Position purpose
The Senior Brand Ambassador is the face of Amouage to every client. Welcomes, consults, tells the Amouage story, guides fragrance discovery, and builds long-term client relationships that define brand loyalty. Supports the Boutique Supervisor and Boutique Manager by mentoring Brand Ambassadors through example and on-the-floor guidance, helping to raise client experience and selling standards across the boutique.
Requirements
Client experience
• Deliver a warm, confident, personalised welcome to every client
• Conduct fragrance consultations; listen, discover, propose, guide
• Tell the Amouage story with authenticity; the house, the creators, the ingredients, the craft
• Handle sensitive client moments with discretion and care; escalate complaints and cases beyond own remit to the Boutique Supervisor / Boutique Manager
Sales performance
• Deliver personal sales, UPT and ATV targets set
• Convert browsers to buyers and one-product buyers into collectors
• Cross-sell and up-sell with appropriateness and taste, never pressure
Clienteling
• Build and maintain a personal client book within CRM
• Follow up post-purchase; thank-you notes, personalised recommendations, restock reminders
• Re-engage lapsed clients and grow the active client base through personal relationships
• Support the Boutique Manager in planning and hosting launches and client events; shortlist and invite the right clients
Product knowledge
• Maintain deep knowledge of the Amouage range; current, heritage and new launches, and serve as the team’s product and storytelling reference
• Support the Supervisor with short product briefings and refreshers for the team on new launches and key products
• Act as a buddy to new Brand Ambassador during onboarding; role-model consultation and storytelling on the floor, under the direction of the Supervisor
• Share client feedback, requests and market observations with the Boutique Supervisor and Boutique Manager
Floor & operational discipline
• Maintain visual merchandising and grooming standards
• Support stock counts, replenishment and receiving
• Follow till, cash and SOP discipline accurately
• May be required to be involved in new fragrance launches & related events.
Requirements
- 3 years+ in retail / hospitality / client-facing service
- Genuine warmth and curiosity about people
- Luxury presentation — grooming, posture, language
- Fluent in English & Bahasa Malaysia; proficiency in Mandarin is an added advantage
Benefits
Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?
If so, you are the one we are looking for. JOIN US and let’s grow together.
Championing Diversity, Equity and Inclusion
LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.
Recruitment Privacy Notice
By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.
Note To Staffing Agencies
Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.