LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.
Why Join Us
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Position purpose
The Boutique Supervisor is the Boutique Manager’s right hand on the boutique floor. Leads shifts, coaches Brand Ambassadors in the moment, ensures the boutique operates to Amouage luxury standards, and steps up as deputy when the Boutique Manager is absent.
Requirements
Commercial & client experience
• Lead the shift; brief the team, set priorities, drive conversion and client engagement
• Role-model the Amouage luxury client experience; storytelling, consultation, personalisation
• Handle VIP clients and complex client cases when the Boutique Manager is unavailable
Team coaching & development
• Coach BA in real time on selling, storytelling and service standards
• Support BA onboarding and on-the-job training
• Give specific, constructive feedback after client interactions
Operations & floor discipline
• Ensure visual merchandising, grooming, cleanliness and display meet Amouage standards at all times
• Support stock counts, replenishment, receiving and inventory discipline
• Manage till operations, cash handling and end-of-day procedures accurately
Deputy responsibilities
• Act as deputy to the Boutique Manager during absences and on non-overlapping shifts
• Report day-to-day trading, client feedback and team observations to the Boutique Manager
Requirements
- 3+ years in retail, with at least 1 year in a senior BA or supervisory role
- High personal bar for grooming, behaviour and luxury service standards
- Fluent in English & Bahasa Malaysia; proficiency in Mandarin is an added advantage
- Strong numeracy and till accuracy
Benefits
Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?
If so, you are the one we are looking for. JOIN US and let’s grow together.
Championing Diversity, Equity and Inclusion
LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.
Recruitment Privacy Notice
By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.
Note To Staffing Agencies
Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.