On behalf of our client, we are looking for a Spanish Customer Support Agent to join an exciting e-commerce project, providing excellent customer service to Spanish-speaking customers.
What you'll do
As a Spanish Customer Support Agent, you will have the opportunity to interact with Spanish-speaking customers, assist them with their everyday inquiries, and contribute to a positive and enjoyable customer experience.
Your daily responsibilities will include:
- Responding to Spanish-speaking customers via phone, email, and live chat.
- Guiding customers with questions about products, orders, shipping, and returns.
- Addressing customer concerns and providing helpful solutions.
- Handling customer requests while ensuring a smooth support experience.
- Maintaining accurate records of customer interactions.
- Coordinating with relevant teams to address customer needs effectively.
- Ensuring a friendly, professional, and customer-focused approach in every interaction.
Requirements
- Native or fluent Spanish (C1/C2).
- Good level of English (B2 or higher).
- Strong communication and problem-solving skills.
- Customer-oriented mindset with empathy and professionalism.
- Good computer skills and ability to multitask.
- Previous customer service experience is not required, but it will be considered an advantage.
Benefits
- 100% remote position - work from anywhere in Greece
- Competitive salary package with additional performance-based bonuses
- Full-time employment with flexible working hours
- Private medical insurance.
- Relocation support for candidates moving to Greece
- Career development opportunities within an international organization
- Supportive and multicultural working environment