About the role: The Program Manager will play an important role in a newly centralized, global Revenue Operations function and its strategic PMO, helping convert commercial priorities into disciplined, executable transformation programs. The role will manage projects and programs that improve seller productivity, commercial execution and operating effectiveness across Wolters Kluwer. Working with divisional leaders and cross-functional teams across Revenue Operations, Sales, Finance, HR and Enablement, the Manager will provide the structure, governance and delivery discipline needed to move priorities from definition through execution, adoption and benefits realization. The Manager will translate business needs and insights across forecasting, pipeline and lead performance into practical programs, standardized processes and field-ready sales plays. Operating in a fast-paced environment, the role will connect strategy to delivery, manage dependencies and risks, and maintain clear visibility of progress, decisions and measurable business impact. Main Responsibilities: Manage strategic revenue transformation projects and programs aligned to growth priorities. Manage cross-functional RevOps workstreams from planning through execution, adoption and measurement. Collaborate with divisional leaders and teams to define requirements, priorities and delivery plans. Analyze forecasting, pipeline and lead metrics to identify gaps, risks and improvement opportunities. Develop insights and recommendations that support leadership decisions and targeted interventions. Manage sales productivity programs spanning seller activation, manager coaching, pipeline generation and forecast discipline. Translate productivity insights into prescriptive sales plays and repeatable program assets. Apply an AI-first mindset to automate work, improve program effectiveness and scale best practices. Manage project plans, milestones, dependencies, risks, resources and benefits tracking. Coordinate stakeholder communications, change activity, adoption tracking and continuous improvement. Pilot, measure and scale proven practices across divisions. Skills Required: Revenue Operations, Business Operations and Commercial Excellence Project and program management, prioritization and delivery governance Business insights and analysis across forecasting, pipeline and lead metrics Sales productivity and commercial performance management Knowledge of MEDDPICC, Challenger, Miller Heiman or comparable sales methodologies Cross-functional collaboration in complex, global matrix organizations Process design, operational improvement and benefits tracking Data-driven problem solving and actionable recommendation development Executive-ready communication, storytelling and stakeholder management Change management, adoption planning and program activation AI-first mindset with practical use of automation and generative AI High agency, adaptability and a strong delivery focus Qualifications: Education: Bachelor's degree in Business, Management or a related discipline. Project or program management qualification preferred. Experience: 5+ years in Revenue Operations, Sales Operations, Business Operations, Commercial Excellence, Consulting or Transformation. Demonstrated experience managing complex projects and programs in fast-paced, global organizations. Experience coordinating multiple cross-functional workstreams and senior stakeholders. Strong analytical capability across forecasting, pipeline, lead conversion and productivity metrics. Knowledge of sales methodologies, commercial operating models and sales productivity levers. Experience using AI, automation or digital tools to improve productivity is preferred. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Manager, Revenue Operations Strategic Transformation.

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