APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested
Who We Are
M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.
Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.
To learn more about us we encourage you to visit https://m-files.com/
Summary of the role:
The Quality & Compliance Specialist is responsible for the day-to-day operation of M-Files’ Quality Management System and supports our ISO 9001 and ISO/IEC 27001 certifications and SOC 2 report.
You will manage the processes behind them, including documentation, internal audits, corrective actions and audit coordination, and help make compliance a strength our customers can rely on.
You will work closely with Information Security & Compliance, Product Engineering, Cloud Operations, Legal and external auditors to make quality and compliance part of how M-Files works every day.
What you will be doing / Responsibilities and Duties:
As part of the Information Security & Compliance team, you will focus mainly on our ISO 9001 quality management system and support our ISO/IEC 27001 and SOC 2 work. You will also coordinate our carbon footprint calculations.
Quality Management System (ISO 9001)
- Maintain the quality management system, including the quality policy, objectives and process documentation.
- Work as the main user of the system we use to run our quality management processes, and suggest improvements together with IT.
- Prepare management reviews and report on how the system is performing.
- Prepare for and coordinate ISO 9001 certification and surveillance audits.
Audits and Certifications
- Plan and coordinate internal audits and follow up findings and corrective actions until they are closed.
- Coordinate external audits by certification bodies, SOC 2 auditors and customers.
- Keep policies and procedures current together with process owners and keep the team's annual calendar of reviews and audits on track.
Compliance and Customer Support
- Follow changes in regulatory and contractual requirements and assess their impact on our processes.
- Support customer compliance requests, including questionnaires, certificates, and documentation.
- Support supplier risk assessments and contribute to business continuity management and internal awareness training.
- Support our growing compliance programs by coordinating documentation and evidence and mapping controls across frameworks.
Carbon Footprint
Coordinate our annual carbon footprint calculations, including collecting the data from the teams that own it.
Requirements
Qualifications and Skills:
- Bachelor's or Master's degree in Quality Management, Compliance, Information Security or a related field, or equivalent experience.
- Hands-on experience operating or auditing an ISO 9001 quality management system.
- Experience coordinating audits and managing non-conformances and corrective actions.
- Strong organizational, documentation, and analytical skills.
- Excellent communication and collaboration skills across technical and non-technical teams.
- Practical experience using AI tools, or a strong interest in learning them.
Nice to have
- Experience with ISO/IEC 27001 and/or SOC 2.
- ISO 9001 Lead Auditor or Implementer certification, or ISO 27001 Lead Auditor or Implementer certification.
- Familiarity with regulatory frameworks such as GDPR and NIS2.
- Experience with carbon footprint calculations, the GHG Protocol or ESG reporting.
Benefits
Why M-Files?
We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment.
Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.
What We Offer:
- International team of top performers
- Inclusive and dynamic culture (virtual and in-person)
- Opportunity to contribute to our success and growth globally
- Flexible work/life balance
- Competitive compensation and benefits package
Does this sound exciting to you?
Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along.
Please send us your application together with your CV and salary request as soon as possible, but no later than November 29th, 2026. Please note, that the position may close early based on applicant volume.
Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails.
Join M-Files and help industry leaders transform the way they manage information and drive business success!