Job title: Network Manager
Location: Remote/Home Based (Please note that occasional office attendance may be required for client purposes, training, induction activities, or business meetings)
Salary: £35,000 to £40,000 per year
Status: Permanent
Working Hours: Full time - 37.5 hours per week - Monday to Friday 09:00- 17:30
Closing Date: Friday 11th December
Interviews: Taking place WC 14th December
HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing and for Best Workplaces in Healthcare™ 2026, reflecting our commitment to supporting the growth, development, and wellbeing.
We are seeking a proactive and commercially minded Clinical Supply Chain - Network Manager to oversee supplier relationships, governance, procurement activity, and performance across HCML's clinical network.
Working closely with operational teams and the Head of Strategic Partnerships & Clinical Supply Chain, you will lead supplier onboarding, contract management, performance reviews, risk management, and cost optimisation initiatives. You will play a key role in ensuring our suppliers deliver high-quality, compliant, and cost-effective services while supporting the ongoing development of HCML's provider network.
This is an excellent opportunity for someone with experience in supplier, procurement, contract, or relationship management who is passionate about building strong partnerships, driving continuous improvement, and delivering measurable business value within a healthcare environment.
Purpose of Role:
To manage day-to-day procurement, supplier governance, performance, relationships and commercial activity across HCML’s Clinical Supply Chain. The role will provide consistent operational oversight of supplier onboarding, due diligence, contracts, reviews and risk escalation, while line managing the Supply Chain Coordinator. Working with operational stakeholders and the Head of Strategic Partnerships & Clinical Supply Chain, the role will improve preferred-supplier utilisation, support cost optimisation and network development, and release senior capacity for strategy and strategic partnerships.
Key Responsibilities:
Line manage and coach the Supply Chain Coordinator, setting clear priorities, supporting development and improving team efficiency.
Manage supplier onboarding, due diligence, supplier records and contract controls; coordinate clinical, information security, data protection, business continuity and technical requirements with relevant stakeholders.
Maintain a supplier governance calendar, track compliance actions and escalate supplier risks; support Quality Committee reporting.
Act as the day-to-day relationship owner for key suppliers and work with operational teams across Personal Injury, Corporate Health, Insured Health, ILS and CACM.
Apply a proportionate supplier-management model: quarterly reviews for strategic partners, six-monthly reviews for preferred suppliers, and exception-based management with annual or compliance reviews where appropriate for operational providers.
Monitor supplier performance against agreed cost, quality, service, compliance and utilisation measures; maintain scorecards and structured improvement plans with actions, owners and review dates.
Resolve supplier service issues within agreed timescales, track meeting actions and provide timely escalations and feedback to operational stakeholders.
Support tenders, benchmarking, pricing reviews, contract renewals and negotiations, escalating major commercial decisions to the Head of function.
Analyse spend and utilisation, identify savings, cost avoidance and rebate opportunities, and support Deloitte cost-optimisation actions and preferred-supplier initiatives.
Monitor referral pathways, network coverage and preferred-supplier utilisation, helping reduce off-network activity without compromising quality.
Support the MSK transformation and RFP, including onboarding, governance, relationships, performance and utilisation for the proposed osteopathy and chiropractic network.
Produce management reports covering reviews, due diligence, current contracts, supplier KPIs, issue resolution, renewals, commercial value and improvement initiatives.
Person Specification:
Experience
Essential
Experience in healthcare, insurance or clinical supplier networks.
Experience in supplier, procurement, contract or relationship management.
Experience monitoring service performance, managing actions and working with internal and external stakeholders.
Experience supervising, coaching or supporting colleagues.
Desirable
Experience supporting tenders, pricing reviews, negotiations or cost-optimisation initiatives.
Skills & Knowledge
Essential
Ability to organise onboarding, due diligence, contract renewals and supplier review schedules.
Strong communication, relationship management and problem-solving skills.
Ability to analyse KPI, spend and utilisation data and prepare clear reports.
Understanding of supplier governance and risk escalation.
Desirable
Familiarity with clinical governance, information security, data protection and business continuity requirements.
Knowledge of preferred-provider pathways, supplier segmentation and commercial benchmarking.
Attributes
Essential
Organised, accountable and attentive to detail.
Collaborative and commercially aware, with a commitment to quality.
Proactive in resolving issues, constructively challenging where appropriate and escalating concerns when necessary.
Continuous improvement mindset.
Desirable
Interest in developing supplier partnerships and clinical networks.
Qualifications & Training
Essential
Relevant practical experience demonstrating the capabilities outlined above.
Willingness to undertake role-relevant governance and management training.
Desirable
Relevant procurement, supply chain, contract management or leadership qualification or training.
Company Benefits:
Medicash Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) + Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions
Pension Scheme & Pension Salary Sacrifice
Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary
Payroll Giving: Support the causes you love directly from your gross pay
Annual Leave: 25 days + BH, plus Birthday Leave to celebrate your special day
Flexibility: Option to buy or sell up to 3 days of holiday each year
Giving Back: Up to 2 fully paid Volunteering/Community days per year
Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay
Professional Development: We fund professional subscriptions and registrations post-probation, alongside internal promotion and secondment opportunities
Rewarding Excellence: Annual pay reviews, discretionary bonus schemes, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year
Equal Opportunities Statement:
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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