Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL! Job Summary Requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities may include working under limited supervision for non-routine situations and may be responsible for leading daily operations, training, delegating, and reviewing the work of lower-level employees. Problems are typically difficult and non-routine, but not complex. Essential Functions Provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service-related problems to achieve required product/service performance standards and total customer satisfaction Diagnosing, troubleshooting, and resolving technical/service issues Instructing clients on the proper usage and operation of equipment Documenting and maintaining clients' service logs Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams Comply with all policies and standards. Any other job responsibilities as assigned by management and subject to modification. Up to 90% travel Required/Preferred Education and Experience College or University degree Typically requires a minimum of 5+ years of related experience. Highly skilled in specialized area. Knowledge, Skills and Abilities Bilingual English / French is a plus Advanced skill set within role. As a skilled specialist, completes tasks in resourceful and effective ways. Travel Requirements 90% Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Constantly Walking - Constantly Sitting - Occasionally Lifting - Constantly Carrying - Constantly Pushing - Constantly Pulling - Constantly Talking - Occasionally Hearing - Frequently Repetitive Motions - Constantly Eye/Hand/Foot Coordination - Constantly Working Conditions Extreme cold - Occasionally Extreme heat - Occasionally Humidity - Occasionally Wet - Occasionally Noise - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The hourly rate for this position is: $75,000.00 to $85,000.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

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