ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the role As a Case Manager, you'll provide hands-on support, advocacy and outreach to help individuals and families secure stable housing, build independence, and connect with the services they need to thrive. Make a real difference in the lives of people experiencing or at risk of homelessness. About the Program The Outreach Connection Program supports people experiencing or at risk of homelessness through tailored case management and proactive assertive outreach. Working across Shepparton and surrounding communities, the program connects people with housing, health and community supports, with a strong focus on reaching those who are isolated, facing complex challenges, or unable to easily access services. Reporting to the Team Leader, this is a permanent full-time position, based on-site in Shepparton, VIC. Conditions Compensation is in accordance with the SCHADS Award Level 5. $53.43 – $55.85 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging. How you will make an impact Deliver strengths-based, client-centred case management to individuals and families experiencing or at risk of homelessness Assess referrals, undertake outreach activities, and engage clients with complex needs across the local community Complete comprehensive assessments to identify client needs, barriers, goals and support requirements Develop, implement and review tailored case management plans that empower clients to achieve sustainable outcomes Connect clients with housing, health and community services, providing advocacy and practical support where required Build and maintain strong partnerships with internal teams and external service providers to ensure coordinated support and positive client outcomes What you will bring Degree or diploma qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development Relevant experience in a social service environment with a focus on homelessness Experience in Client assessment including appropriate information, tools and techniques to gather and analyse information Relevant experience in using appropriate risk models to assess levels of risk, harm and well-being, including immediate risk Experience working effectively with people who exhibit multiple/complex service needs and/or are chronically disadvantaged Experience engaging and communicating with multiple service providers as appropriate to ensure totality of Client needs are met Relevant experience with Client data and reporting systems, people management systems and Microsoft suite A current and valid Employee Working with Children Check A current VIC Driver’s Licence What we offer The Salvos offer eligible employees a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities Access to EAP and health & wellness initiatives incl Fitness Passport Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) Ongoing training and development opportunities that enhance on the job skills and proficiency Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts How to apply If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. Find out more The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Find out more Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

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