Cloud Support Engineer
The Role: The Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.
Your Focus:
- Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
- Implementation of Customer change requests in compliance with the Change Control regime.
- Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
- Strategy Platform administration.
- Maintaining high quality documentation for all related tasks.
Qualifications:
- Technical education or experience in IT roles strongly preferred.
- AWS, Azure, Linux, GCP and containers (Kubernetes) experience is a must.
- Practical experience managing critical customer issues is a plus.
- Must possess an enthusiastic personality and foster a positive work environment.
- Strong written and verbal communication skills in English is a must.
- Well-organized with effective time management skills.
- Team player - always willing to give support to others and ask for help if needed.
- Ability to work independently.
- Attention to detail.
Additional Information:
- Available to work from the Warsaw office at least 3 days a week.
- We offer annual compensation in the range of 130,000–150,000 PLN gross