Position Overview
Sutherland is seeking a results-driven Talent Sourcing Supervisor with proven expertise in enterprise/B2B and technical recruitment. The role will lead sourcing strategies and develop qualified talent pipelines for Customer Success Managers (CSM), IT Service Desk / IT Support, Network Operations Center (NOC), and Sales Development Representatives (SDR). The successful candidate will combine domain expertise, market intelligence, team leadership, and stakeholder partnership to deliver quality candidates aligned with business and client hiring requirements.
Key Responsibilities
1. Strategic Talent Sourcing & Pipeline Development
- Develop targeted sourcing strategies and sustainable talent pipelines aligned with hiring forecasts, client requirements, and recruitment timelines.
- Leverage LinkedIn Recruiter, Boolean search, referrals, social media, competitor mapping, and other digital sourcing channels to identify qualified candidates.
- Translate job requirements into candidate profiles, sourcing plans, and engagement strategies, including alternative talent pools for hard-to-fill roles.
2. Enterprise/B2B & Technical Domain Expertise
- Source Customer Success Managers with enterprise account management, customer retention, renewals, product adoption, and stakeholder management experience.
- Identify IT Service Desk / IT Support and NOC professionals with relevant troubleshooting, incident management, network monitoring, and infrastructure support skills.
- Build SDR pipelines targeting candidates with B2B prospecting, outbound sales, lead qualification, CRM, and pipeline generation experience.
3. Talent Market Intelligence & Competitive Analysis
- Conduct talent market research covering candidate availability, salary benchmarks, competitor hiring activity, and sourcing challenges.
- Develop talent maps to identify target employers, relevant locations, and transferable talent pools.
- Recommend sourcing strategies based on talent supply, compensation competitiveness, hiring feasibility, and market risks.
4. Team Leadership & Performance Management
- Lead, coach, and develop sourcing specialists to improve research capabilities, candidate engagement, productivity, and pipeline conversion.
- Establish sourcing targets and monitor funnel metrics, including qualified submissions, interview conversion, offer acceptance, and hiring outcomes.
- Identify performance gaps and implement corrective actions to improve sourcing efficiency and delivery.
5. Stakeholder Partnership & Continuous Improvement
- Partner with recruiters, Talent Acquisition leaders, hiring managers, and operations stakeholders to align sourcing strategies with hiring priorities.
- Provide regular updates on pipeline readiness, market constraints, and hiring risks while recommending solutions to improve candidate conversion.
- Optimize sourcing processes through recruitment technology, analytics, automation, and standardized sourcing playbooks.
Qualifications & Experience
- Bachelor's degree in Human Resources, Psychology, Business Administration, Information Technology, or a related field.
- At least 5 years of recruitment or talent sourcing experience, with substantial exposure to specialized enterprise/B2B or technical hiring.
- At least 2 years of experience leading, supervising, or mentoring recruitment or sourcing teams.
- Proven sourcing track record in one or more of these areas: Customer Success / Enterprise Account Management, IT Service Desk / IT Support, NOC / Network Support or SDR / B2B Lead Generation.
- Proficiency in LinkedIn Recruiter, Boolean search, talent mapping, digital sourcing, ATS, and recruitment analytics.
- Strong analytical, stakeholder management, communication, coaching, and problem-solving skills. BPO, IT services, SaaS, telecommunications, or technology industry experience is an advantage.
- Hybrid setup, 3-days onsite, 2-days work from home. May change to full onsite depending on ramp volume.
All your information will be kept confidential according to EEO guidelines.