Project Description
Our client is a leading international financial services organization, specializing in insurance and asset management, with a strong presence across multiple markets. The organization operates in a highly regulated environment, with a strong focus on risk management, regulatory compliance, and operational resilience.
The project focuses on the ongoing support, maintenance, and continuous improvement of an internal Governance, Risk, and Compliance (GRC) platform built on RSA Archer IRM. The platform supports various business functions, including risk management, compliance, internal audit, and operational teams.
As part of the project team, you will primarily focus on application support, system monitoring, troubleshooting, incident resolution, and maintaining platform stability. Depending on business needs, you may also contribute to minor enhancements, configuration changes, and ongoing platform improvements.
To ensure a smooth onboarding and transition into the role, structured knowledge transfer, handover sessions, and on-the-job training will be provided, allowing you to gradually become familiar with the platform, project-specific processes, and operational responsibilities.
Responsibilities
Provide ongoing application support and maintenance for the RSA Archer IRM platform.
Perform regular system monitoring and operational checks to ensure platform stability and availability.
Investigate, troubleshoot, and resolve application incidents, technical issues, and user-reported problems.
Handle L1/L2 support activities, including incident analysis, ticket management, and escalation of more complex issues when necessary.
Support the configuration and maintenance of Archer applications, workflows, dashboards, reports, and data feeds.
Assist with minor enhancements, configuration changes, and platform improvements based on business requirements.
Support testing activities, including regression testing, User Acceptance Testing (UAT), and validation of configuration changes.
Maintain and update technical documentation, standard operating procedures (SOPs), and support guidelines.
Collaborate with internal teams, technical experts, and business stakeholders to ensure timely issue resolution.
Participate in structured knowledge transfer, handover sessions, and on-the-job training to progressively take ownership of project-specific support activities.
Contribute to continuous improvement initiatives aimed at increasing operational efficiency and platform reliability.
Must Have
Bachelor's degree in a technical discipline or equivalent practical experience.
2–4 years of experience in RSA Archer development, configuration, administration, or application support.
Hands-on experience working with RSA Archer applications, workflows, dashboards, reports, and related platform components.
Good understanding of application support processes, including incident management, troubleshooting, and issue resolution.
Familiarity with system monitoring, operational maintenance, and application stability practices.
Basic understanding of Governance, Risk, and Compliance (GRC) concepts.
Familiarity with Archer data feeds, integrations, APIs, web services, or SQL.
Good analytical and problem-solving skills, with the ability to investigate and resolve technical issues.
Ability to work independently on routine support activities and collaborate with senior colleagues on more complex issues.
Good English communication skills.
Nice to Have
Archer Certified Specialist or other relevant Archer certifications.
Experience supporting applications in insurance, financial services, or other regulated industries.
Familiarity with ITIL processes and IT service management tools.
Experience with Archer integrations and data feed troubleshooting.
At Accesa you can
Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.
- Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
- Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
- Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
- Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.