What this Job Entails: The AV Engineer job family at Astreya supports the design, deployment, maintenance, and optimization of audio-visual (AV) and unified communications (UC) technologies in a global, fast-paced technology environment. This includes AV infrastructure in conference rooms, event spaces, executive communication platforms, and streaming/broadcast capabilities. As levels progress, responsibilities shift from execution and troubleshooting to project leadership, system architecture, global governance, and cross-functional alignment. Scope: • Leads strategic AV infrastructure projects, including office builds, retrofits, and executive space upgrades. • Oversees multi-site AV deployments and ensures alignment with enterprise AV design standards. • Defines scalable AV solutions and drives innovation for cross-regional collaboration. Key Deliverables by Level Architect complex AV systems across locations, including broadcast/event spaces and executive conference rooms Oversee large-scale AV rollouts, retrofits, and infrastructure upgrades Develop and enforce AV design standards, configuration templates, and quality benchmarks Collaborate cross-functionally to align AV deployments with IT security and networking policies Analyze performance data and recommend innovations to improve reliability and user experience. Your Roles and Responsibilities: Assist with AV equipment setup, teardown, and room resets. Perform routine checks and preventive maintenance of AV gear. Respond to and resolve simple technical issues under supervision. Escalate unresolved issues promptly to higher-level engineers. Log and track support tickets accurately. Troubleshoot and resolve intermediate AV/VC issues across rooms and endpoints. Maintain AV asset inventory and perform firmware/software updates. Support live meetings, events, and broadcasts (e.g., Zoom, MS Teams). Document root cause analysis and resolutions. Coordinate with vendors for repairs and replacements. Additional Responsibilities: Act as AV/VC SME for a region or major site Design, implement, and optimize AV system configurations and room standards Lead AV deployments and upgrades in collaboration with Facilities and IT Monitor performance metrics and drive proactive issue resolution Train and mentor junior engineers and support staff Oversee project management for global AV initiatives (e.g., standardization, scaling). Evaluate and deploy emerging technologies for hybrid work and collaboration. Define and enforce global AV infrastructure standards. Serve as escalation point for high-impact incidents. Partner with network and security teams to ensure AV system integrity. Define enterprise AV strategy, roadmap, and architecture. Lead AV planning for global new offices, executive spaces, and event environments. Manage vendor relationships, procurement, and budget alignment. Influence executive-level decisions on hybrid work, broadcast, and collaboration tech. Establish governance model for AV operations, analytics, and SLAs. Education and/or Work Experience Requirements: Associate degree or Bachelor's degree in a technical or engineering field.Master’s degree in IT, Engineering Minimum Requirements: 5–8 years of AV engineering experience with a focus on system design, multi-site deployments, or infrastructure leadership.Experience coordinating vendors, managing budgets, and ensuring compliance with global AV standards. Preferred Certifications (All Levels): AVIXA CTS, CTS-I, CTS-D Crestron, Extron, Q-SYS, Biamp certifications Zoom Rooms, Microsoft Teams Rooms (MTR) deployment certifications Dante Certification (Level I–III) Project Management (PMP, Agile) for Levels IV–V OSHA or equivalent safety certifications for on-site roles Knowledge, Skills & Abilities (KSAs): AV hardware (cameras, microphones, DSPs, speakers, displays) AV-over-IP and digital signage systems VC platforms (Zoom, Teams, Webex, Meet) Signal flow and control systems (Crestron, Q-SYS, AMX) Troubleshooting audio/video/networking issues Technical documentation and knowledge base creation AV system design and commissioning (Level III+) Project scoping and stakeholder engagement (Level IV+) Work independently and collaboratively in a fast-paced environment Adapt to evolving technologies and priorities Communicate with technical and non-technical audiences Provide white-glove support for executives and high-visibility events (Level III+) Competencies: Each level represents a progression in complexity, autonomy, and responsibility. The higher the level, the more critical thinking, leadership, and expertise are required. Technical Expertise : - Designs and optimizes AV system architectures - Oversees AV infrastructure upgrades and room standardization Problem Solving & Innovation : - Leads root cause analysis for complex failures - Drives AV process improvement and automation efforts Communication & Customer Service : - Collaborates with cross-functional leaders and vendors - Presents system updates and deployment plans Project & Time Management : - Manages multi-site projects and ensures timely delivery - Develops deployment schedules and resource plans Systems Integration & Governance : - Defines governance protocols for AV design, deployment, and lifecycle - Ensures global consistency in room standards Physical Requirements: Ability to lift up to 50 lbs (equipment such as speakers, racks, monitors) Comfortable with frequent standing, bending, climbing ladders, and working in ceiling spaces Must be able to operate hand tools and diagnostic equipment Work in varied environments (conference rooms, labs, event spaces, outdoors) Travel may be required Use of personal protective equipment (PPE) may be required for on-site roles We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!

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