Location: Remote (Canada) or (U.S.)
Schedule: Monday–Friday, 35 hours per week, with shifts scheduled between 8:00 am and 8:00 pm EST
Duration: 6-month, part-time internship (December 1, 2026 – May 31, 2027)
Start Date: December 1, 2026
About Numa
Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital).
The Role
We’re looking for a Support Engineer Intern to help deliver reliable, responsive technical support for our dealership customers. In this hands-on role, you’ll own assigned support tickets from start to finish, following detailed procedures to manage user access, address caller ID and texting issues, and investigate automated system health alerts.
You’ll work primarily in HubSpot, Numa’s admin tools, and our telephony platform, with little to no phone support. As you ramp, an experienced Support Engineer will review your work and help you build the technical knowledge needed to troubleshoot issues, document findings, and know when to escalate. This internship is an opportunity to gain practical experience in technical operations, B2B SaaS support, and customer success.
What You’ll Do
- Own tickets end to end. Pick up assigned tickets in HubSpot, follow the documented procedure, update the requester through approved templates, and close each ticket with clear internal notes
- Manage dealership users. Add, update, and remove users; set roles and permissions; assign teams; and handle password reset requests
- Improve caller trust. Submit CNAM (caller ID name) registrations and apply outbound “Spam Likely” fixes in Twilio
- Make routine configuration changes. Update business and holiday hours and other pre-approved account settings
- Investigate system health alerts. Work automated “Check Engine Light” tickets, including drops in inbound call volume, failed text messages, DMS integration errors, and integrations left active on cancelled accounts. Diagnose the cause, resolve issues covered by the procedure, and hand off clear findings when another team is needed
- Keep data clean. Categorize every ticket you touch so the team can report accurately on volume and trends
- Improve documentation. Flag gaps in our Notion procedures and draft new step-by-step guides for review
What You’ll Learn
- How a B2B SaaS support team operates, including ticket workflows, SLAs, escalation paths, and handoffs to Engineering
- Telephony and messaging fundamentals, including caller ID (CNAM), call authentication (STIR/SHAKEN), 10DLC texting registration, and SMS hosting
- How dealership software, including DMS and scheduler integrations, connects to an AI platform
- How to use HubSpot, Twilio, and AI assistants to investigate and resolve technical issues
What You Bring
- Currently pursuing a degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent hands-on technical experience
- Curiosity about how systems work and comfort asking questions when something is unclear
- Strong attention to detail, with the ability to follow written technical procedures carefully and notice when a step does not match what you see
- Clear, concise written communication for both customer-facing replies and internal notes
- Strong organizational skills and the ability to manage a steady queue of tickets accurately
Nice to Have
- Experience with a ticketing or CRM tool such as HubSpot, Zendesk, or Salesforce
- Basic knowledge of VoIP, phone systems, or SMS messaging
- Experience using AI assistants such as Claude or ChatGPT for research or troubleshooting
- An interest in the automotive industry
What Success Looks Like
- Assigned tickets are handled accurately and consistently, following the documented procedures
- Customer updates are clear, timely, and sent using the approved templates
- Issues outside the documented procedures are escalated with useful troubleshooting notes and findings
- Tickets are categorized correctly, supporting accurate reporting on support volume and trends
- Gaps in existing procedures are identified and useful documentation improvements are drafted for review
How We’ll Set You Up for Success
- A dedicated Support Engineer buddy who reviews your work during your first 30 days
- A structured 90-day ramp: you’ll start with user management and password resets, then add caller ID, CNAM, and system health alerts as you gain confidence
- Detailed, step-by-step procedures for every ticket type you’ll own
- A clear escalation path for anything outside a documented procedure. You’re never left guessing
Why Join Numa
- We believe in everyone’s growth
- Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000
At Numa, you’ll have the chance to work with game-changing technology in an industry that’s ready for innovation. If you’re curious about how systems work, enjoy solving problems, and want to build practical experience at a high-growth company, we’d love to hear from you.