As an Intern IT Infrastructure and Support, each day, you'll be...
- Assist the IT team in performing daily monitoring of IT infrastructure and security components, including servers, network devices, internet connectivity, and system availability.
- Support in providing first-level IT support to end users, including troubleshooting basic hardware, software, network, email, printer, and access-related issues.
- Assist in providing operational support for core business applications, including CARE and other internal applications, by performing basic checks, monitoring application availability, documenting issues, and coordinating with application support teams.
- Assist with basic database operational activities, including database availability checks, monitoring database status, reviewing basic logs, and supporting routine database maintenance and backup verification under supervision.
- Support in controlling IT asset check-in/check-out and maintain related asset documentation, reporting regularly to the IT Manager and Head of Department.
Requirement:
- Currently pursuing or recently graduated with a Diploma/Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
- Familiarity with using Google Workspace/Microsoft 365.
- Pro-active with high learning initiative.
- Good communication, time management, and teamwork.
- Plus point if as previous similar internship experiences.
- Plus point if has basic knowledge or understanding of networking concepts and security monitoring tools.