As the Assistant | Operations Manager, you will help ensure the community operates efficiently while providing excellent service to residents and prospects.
Key responsibilities include:
- Build and maintain positive relationships with residents, prospects, vendors, and team members.
- Manage accounts receivable and resident ledgers, including payments, deposits, collections, concessions, adjustments, and delinquency follow-up.
- Maintain accurate resident, lease, move-in/move-out, renewal, transfer, and application information within the property management system.
- Coordinate the lease renewal process, resident notices, correspondence, and follow-up.
- Inspect move-outs, assess applicable charges, and process security deposit refunds and reimbursements.
- Prepare and reconcile month-end reports, collection reports, invoices, and other property documentation.
- Support leasing and marketing efforts, including assisting prospects, vacant-unit marketing, and leasing activities when needed.
- Assist with evictions, lease violations, and resident issues while following Fair Housing requirements and applicable policies.
- Monitor property conditions and promptly communicate maintenance, safety, or liability concerns to management.
- Plan and support resident events and community engagement activities.
- Perform general office and administrative duties and provide operational support to the Property Manager.
- Help monitor leasing performance, including closing ratios, phone conversions, and shopping reports.
- Step in to support Property Manager responsibilities when requested or during the Property Manager’s absence.
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Successful candidates will have:
- 1-3 years of multifamily property management experience preferred
- Experience with accounts receivable, collections, and resident ledger management
- Strong organizational and administrative skills
- Excellent customer service and communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Experience with property management software and basic computer skills
Village Green offers a competitive and comprehensive benefits package including:
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid time off and holidays
- Professional development and career growth opportunities
Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.
As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.
We also participate in E‑Verify to confirm employment eligibility in accordance with federal law.