Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com HR Admin/Benefit/Customer Care, Associate THE ROLE To contribute and be part of the team responsible for the support and execution of data management and customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required. RESPONSIBILITIES Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks. Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs. Ensure Data Management is performed accurately and on time. Ensure Tickets and Calls are responded within SLA timescales and to a high standard. Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Support the updates of DWIs, if required. Proficient in using systems and tools. SOC Controls completed on time and with the necessary evidence. Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice. All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate. Highlight to Service Manager any deviations from the standard scope of service. Ability to recognize and deal appropriately with sensitive and confidential information. Successful completion of all learning objectives. Time Recording to be completed accurately and on time. Strada Security Standards are adhered and followed. Contribute to team meetings and raise any issues immediately to your Service Manager. Ensure you are up to date with all Strada HR announcements and communications. Build good relationships with all lines of businesses where appropriate. Update internal stakeholders, when needed, in a timely and accurate way. Participates in projects and activities as needed and assigned. REQUIREMENTS Previous experience in HR Administration, Customer Support, Shared Services, or a similar environment is a strong advantage. Fluent English (C1+), French (C1+), and Italian (C1+) are mandatory. Additional languages are considered a plus. Good knowledge of MS Office (Excel, Word, PowerPoint). Strong communication and customer service skills. High attention to detail and ability to work accurately under deadlines. Ability to work independently and collaboratively within an international team. Flexibility to support a fast-paced global environment. Availability to cover required work shifts and Bank Holidays, if needed Standard Languages: Hybrid position – Availability to work from the office as per Company Policy and as agreed with the Hiring Manager / Rare Languages: Possibility of full remote work with occasional office presence, as per Company Policy and the agreement with the Hiring Manager At Strada, our values guide everything we do: Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. . As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

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