As Wedding, Meetings & Events Manager, you will lead the day-to-day management and performance of the Meetings & Events team across Radisson RED and our exciting new event space, The Rotunda.
As part of our continued expansion, the opening of The Rotunda introduces a distinctive new destination for conferences, celebrations, weddings and events. Set within a beautiful listed building, it combines architectural character with the flexibility of a contemporary event space, creating exciting opportunities to deliver truly memorable experiences and further grow our Meetings & Events offering.
Working closely with the Head of Sales & Events, you will drive commercial performance, maximise revenue opportunities and ensure every enquiry, booking and event is delivered to the highest standards. This is a hands-on leadership role where you will inspire and develop your team, build strong client relationships and ensure both venues maximise their potential, delivering exceptional experiences for our wedding, corporate and events customers.
What You'll Do
• Lead the day-to-day operation of the Meetings & Events team across both properties, ensuring enquiries, bookings and events are managed efficiently and in line with Radisson Hotel Group standards.
• Drive sales and conversion performance, leading the team to maximise inbound and outbound enquiries, identify new business opportunities and cross-sell between both venues.
• Build strong relationships with clients, agents and key business partners, providing a responsive and professional service throughout the customer journey.
• Oversee the planning and coordination of weddings, meetings, corporate banqueting and events, ensuring all details are managed accurately and handed over seamlessly to the hotel operations teams.
• Conduct client site visits, support wedding exhibitions and participate in relevant industry and commercial events to promote both venues and generate new business.
• Monitor departmental performance, revenue and conversion results, using reporting and market insights to identify opportunities and recommend actions to improve commercial results.
• Support the Head of Sales & Events with departmental budgeting, cost control, productivity and inventory management, ensuring financial targets are achieved.
• Lead, motivate and develop the Meetings & Events team through regular one-to-ones, training, feedback and development plans, creating a positive and high-performing team environment.
• Ensure bookings, contracts, deposits, payments, invoicing and commission processes are managed accurately and within agreed timelines.
• Work closely with internal departments and external partners to ensure a smooth transition from event planning through to delivery, including supporting key event handovers and customer meet-and-greets.
• Oversee post-event follow-ups, gathering customer feedback and identifying opportunities to resolve issues, strengthen relationships and generate repeat business.
• Champion the Meetings & Events customer journey, creating memorable moments and ensuring every interaction reflects our Yes I Can! service ethos.
• Proven experience in a Meetings & Events management role, ideally with responsibility for leading and developing a team.
• Strong understanding of the meetings, events, banqueting and wedding markets, with experience managing a variety of event types and multi-venue bookings.
• A commercially minded approach, with experience driving sales, conversion, revenue performance and identifying new business opportunities.
• Strong leadership skills, with a hands-on approach and the ability to motivate, coach and develop a high-performing team.
• Excellent communication, relationship-building and negotiation skills, with the confidence to work effectively with clients, colleagues and external partners.
• A passion for delivering exceptional customer experiences, with the ability to anticipate needs, resolve challenges and find creative solutions.
• Strong organisational and planning skills, with the ability to manage multiple priorities, meet deadlines and maintain attention to detail.
• Good understanding of budgeting, financial controls, reporting and revenue management.
• Confident using Microsoft Office and hotel systems, with the ability to work across different platforms.
• A positive, proactive and entrepreneurial mindset, with the flexibility and energy to thrive in a fast-paced hospitality environment.
Join us in shaping the future of hospitality.
If you're ready to bring your talent, energy and passion to Radisson Hotel Group, we'd love to hear from you.
At Radisson Hotel Group, Responsible Business is an important part of how we work. We aim to make a positive difference for our guests, our communities and a more sustainable future.
We are committed to Diversity, Equity and Inclusion, creating a workplace where everyone is welcomed, valued and supported to be themselves.
If there is anything we can do to support you during the application process, please let us know.
Apply now and help us make Every Moment Matter.