Harrods Private Shopping delivers a world-class, highly personalised service to our most valued clients, consistently exceeding expectations and redefining luxury retail experiences. Our ambition is clear: to be the ultimate luxury shopping and lifestyle destination globally. Within our Client Delivery function, we build, nurture and grow relationships with an international client base, ensuring every interaction is seamless, thoughtful, and expertly executed. As a Private Shopping Department Manager, you will play a pivotal role in driving operational excellence and leading our team of Private Shopping Assistants to deliver an outstanding client journey from start to finish. About the Role This is a people-first leadership role where success is defined by the success of your team and the experiences they create for our clients. You will: Lead, inspire, and develop a high-performing team of Private Shopping Assistants, ensuring they reach their full potential Set clear expectations, standards, and vision to drive both service excellence and commercial success Oversee the seamless execution of the end-to-end client journey, ensuring a consistently exceptional experience Reporting into the Lead Private Shopping Manager, you will partner to review capacity and optimise team structure across business units Identify and nurture talent, supporting both internal development and external hiring where needed Curate engaging training and development opportunities, collaborating with central learning teams and brand partners Act as a brand ambassador, maintaining the highest standards of professionalism, discretion, and client service This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. About You You are a confident, solutions-focused leader with a passion for delivering outstanding luxury experiences. You bring a strong balance of operational expertise and people leadership, and you thrive in a fast-paced, client-centric environment. You will have: A self-motivated and proactive mindset Strong leadership and people development skills Excellent communication and interpersonal abilities High attention to detail and organisational skills A versatile and adaptable approach to problem-solving The ability to build strong relationships and influence across teams About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. Additional Information: Time Type: Permanent Department: Private Shopping (Vanessa Maxton) As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.

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