Are you passionate about customer service, coordination, and problem-solving in an international business environment? Essity, a leading global hygiene and health company with brands such as Libero, TENA, Libresse, and Lotus, is now looking for a temporary Customer Facing & Order Management Representative to join our Personal Care business unit in Espoo, Finland. About the Role As a Customer Facing & Order Management Representative, you will be the primary point of contact for B2B customers, supporting them throughout the order and delivery process and helping ensure an excellent customer experience. You will be part of the Nordic Customer Facing team, with primary responsibility for the Finnish market while also supporting the Baltic markets and providing backup support across the Nordic region. Working closely with colleagues across Sales, Supply Chain and other specialist functions, you will help ensure a smooth order-to-cash process. This is a parental leave cover position for approximately 11 months, with a preferred start date as soon as possible. You will report to the Customer Facing & Order Management Manager in Sweden and be based at our office in Espoo, Finland. What You Will Do Serve as the primary point of contact for customers and internal stakeholders. Manage and monitor customer orders throughout the entire order-to-delivery process. Coordinate and drive customer-related activities in close collaboration with relevant internal stakeholders. Ensure clear, professional, and proactive customer communication. Handle delivery deviations, product shortages, and operational issues. Facilitate regular logistics meetings with customers to strengthen collaboration, address operational challenges, and continuously improve service levels. Contribute to continuous improvement initiatives within processes and ways of working across the Nordic Customer Facing team. Who You Are You enjoy working in a customer-focused role where communication and problem-solving are key to your success. You are proactive, self-motivated, and comfortable taking ownership and driving tasks independently. At the same time, you are a team player who values collaboration, knowledge sharing, and building strong relationships with both customers and colleagues. To succeed in this role, you: Have a university degree or other relevant post-secondary education in Business Administration, Economics, Logistics, or a related field. Have experience working in a customer service, administrative, or coordinating role. Are comfortable managing multiple tasks and priorities simultaneously, having strong organizational and planning skills. Are fluent in Finnish and English, both written and spoken. Have experience with SAP or similar ERP systems (considered an advantage). Knowledge of another Nordic or Baltic language is considered a plus. Application Interested? If you are up for the challenge and think this sounds like you, apply online today! Kindly note that due to GDPR we will not accept applications via mail. Please use the link to apply via our career site. What We Can Offer You Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us Application End Date: 24 nov. 2026 Job Requisition ID: Essity266350 Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!

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