Team Lead
Position Overview:
We are seeking a dynamic, outgoing, and highly organized Team Lead to support an exciting and engaging Big Box re-opening event. This event is designed to thank shoppers for their loyalty during the store's construction period.
The Team Lead will be responsible for overseeing a team of Brand Ambassadors, coordinating daily operations, assigning tasks, managing schedules and breaks, and ensuring the event is executed smoothly from setup to teardown. This individual will act as the primary on-site leader, ensuring both the client and shoppers receive an exceptional experience.
Job Type: 5 Day Contract
Location: Lime Ridge Mall - 999 Upper Wentworth St, Hamilton, ON L9A 4X5
Date: November 18th - November 22nd
Shift Times:
Wed, Nov 18: 1pm-4pm Training
Thurs, Nov 19: 6:30 AM – 6:00 PM
Set up, activation, and tear down
Fri, Nov 20: 7:00 AM – 6:00 PM
Set up, activation, and tear down
Sat, Nov 21: 10:00 AM – 6:00 PM
Set up, activation, and tear down
Sun, Nov 22: 10:00 AM – 6:30 PM
Set up, activation, and tear down
Key Responsibilities:
- Lead and supervise a team of Brand Ambassadors throughout the event.
- Create and manage staff schedules, break rotations, and daily task assignments.
- Allocate responsibilities to team members to ensure efficient event execution.
- Facilitate a PLINKO board game, engaging with customers while they play.
- Distribute prizes and create a fun, welcoming environment for attendees.
- Kit prizes prior to the event, following provided guidelines.
- Oversee activation setup and cleanup while ensuring all team members execute tasks efficiently.
- Ensure smooth and engaging interactions with shoppers to enhance their experience.
- Serve as the primary on-site point of contact for Brand Momentum management and event staff.
- Use a company card to activate and purchase necessary items for the event.
- Monitor team performance and provide coaching and support throughout the event.
- Resolve on-site issues and adapt quickly to changing event needs.
- Product Demonstrations: Organize and conduct in-store sampling events highlighting featured products.
- Customer Engagement: Actively engage with customers, providing product information and encouraging purchases.
- Product Knowledge: Understand the brands and products to communicate their benefits effectively.
Requirements:
- Previous experience leading teams in retail, events, experiential marketing, or customer service environments.
- Access to a vehicle is an asset but not mandatory.
- Strong communication skills and an outgoing personality.
- Ability to confidently engage with diverse groups of people.
- Strong leadership and organizational skills with the ability to delegate tasks effectively.
- Quick thinking and problem-solving skills.
- Reliable and able to manage responsibilities independently.
- Comfortable lifting up to 50 lbs for setup and cleanup duties.
- Must have reliable transportation to the event location.
- Experience as a Team Lead, Senior Brand Ambassador, Supervisor, or Event Lead is considered a strong asset.
About Brand Momentum:
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do. At Brand Momentum, we build authentic connections across Canada. We are more than a Sales, Marketing, and Retail agency; we are a community.
Our Commitment
At Brand Momentum, we focus on long-term success by combining innovation, quality, and a fun, supportive culture. We deliver on our promises by providing exceptional value to both our clients and our people. Guided by integrity, respect, and empowerment, we create an environment where everyone can thrive. We’re also committed to sustainability and actively work to reduce our environmental impact, while fostering a diverse and inclusive workplace that celebrates different perspectives and experiences. Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.
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