Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. As part of our ongoing efforts to strengthen customer due diligence (CDD) standards, we are seeking professionals with a strong control mindset to drive the quality assurance programme within the Consumer Banking Group’s Chief Operating Officer’s Office. The role focuses on the quality of CDD conducted by Relationship Managers and KYC teams for Private Banking and Consumer Banking customers in Singapore. Successful candidates will bring strong stakeholder management skills to influence positive changes in working practices and strengthen CDD control standards. Responsibilities Independently conduct regular and thematic quality assurance reviews of KYC and customer due diligence documentation across Private Banking and Consumer Banking, assessing quality, completeness, accuracy, and compliance with applicable standards Assess KYC processes and documentation against internal policies, control standards, and relevant regulatory requirements for compliance Analyse QA findings and work closely with KYC teams and the Front Office to communicate control gaps and support the timely resolution of identified deficiencies Perform root cause analysis on recurring or systemic issues and recommend practical corrective and preventive actions to strengthen the control environment Monitor relevant regulatory developments and industry practices, assess their potential impact on KYC controls, and share insights with key stakeholders. Provide subject matter expertise and practical guidance on KYC and AML matters to promote greater consistency and quality across KYC teams and the Front Office. Develop and deliver relevant training or knowledge-sharing sessions based on recurring QA findings, emerging risks, and changes in regulatory or internal requirements. Escalate material control gaps, potential regulatory concerns, and significant KYC risks through the appropriate governance channels. Work with KYC teams and relevant stakeholders to review and enhance KYC guidelines, procedures, and quality standards. Apply data analytics, automation, and generative AI capabilities to improve the efficiency, coverage, and effectiveness of QA activities. Support KYC transformation initiatives and bank-wide programmes aimed at enhancing CDD quality, strengthening controls, and improving customer and employee experience Requirements A bachelor’s degree and at least five years of experience in KYC/anti-money laundering (AML), risk or control functions, preferably within Private Banking and Consumer Banking. A strong understanding of the financial sector and regulatory requirements relating to KYC and AML. Strong knowledge of, and expertise in, the design and implementation of quality assurance programmes. Ability to apply data analytics and generative AI to improve the efficiency and effectiveness of QA processes. Ability to adopt a client-centric approach while balancing business needs with control requirements. Subject matter expertise in KYC/AML, with experience addressing complex issues and a proactive, forward-looking and solutions-oriented approach. Excellent attention to detail and strong analytical skills, with the ability to identify discrepancies and potential risks in KYC documentation. Strong communication, interpersonal and stakeholder management skills, with the ability to collaborate effectively across internal teams to achieve shared objectives. Self-motivation, adaptability and the ability to work effectively in a fast-paced environment, with a resourceful approach to problem-solving. Location: DBS Asia Central Job: Compliance Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

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