In this dynamic role, you'll not only oversee collaborations with Debt Collection Agencies and Meter Operators for effective debt recovery, but you will also be is responsible for handling all queries and communications in a professional and timely manner. This includes managing a diverse portfolio of debt cases, utilizing tailored recovery and escalation strategies to ensure prompt collection or resolution.
You'll handle administration of the Disconnection and Reconnection process, close coordination with internal departments to support DCAs in optimizing recovery outcomes and monitoring third-party debt collection activities to drive performance. You will also be key to our continuous process improvement, actively upholding our Debt Team Mission and Values, and producing custom reports for both internal and external stakeholders. You will also work closely with our Finance and Technical teams to help resolve queries!
What skills/experience do I need to be successful?
Proven Administration experience and with prioritising workloads;
Intermediate IT skills in MS Office
Highly numerate with attention to detail to ensure accuracy of records.
Problem solving experience.
What sets us apart?
Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.