Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Belonging at Absa Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided. Job Summary The Specialist Business Analyst is a strategic and delivery-focused role responsible for translating business needs into actionable insights, requirements, and solutions that drive operational efficiency, customer centricity, and strategic change. The role serves as a critical link between business stakeholders and delivery teams, enabling transformation by aligning business processes, capabilities, data, and systems with organizational objectives. This position leads the execution of structured business analysis practices to support project delivery, service optimization, and stakeholder engagement. It fosters analytical rigor across business units, facilitates cross functional collaboration, and ensures that business solutions are accurate, scalable, and aligned with enterprise strategy, delivery frameworks, and industry best practices. Job Description Strategic Business Analysis & Transformation • Shape and implement business analysis strategies aligned with business priorities and transformation objectives. • Translate strategic goals into actionable business requirements, process models, and solution recommendations. • Design and evolve business capability frameworks that support digital adoption, operational agility, and customer-centric transformation. • Apply data-driven analysis and design thinking to uncover insights, define problems, and recommend innovative solutions. • Lead feasibility assessments, contribute to business case development, and ensure alignment of solutions with strategic investment priorities. Design & Delivery of Business Solutions • Own the end-to-end business analysis lifecycle for solutions that enhance customer and colleague experience. • Develop detailed business requirements, process flows, and user stories that support seamless, omnichannel interactions. • Collaborate with solution architects and technology delivery teams to ensure business requirements are translated into scalable, testable solutions. • Identify and recommend enabling technologies, tools, and platforms that accelerate solution delivery and value realisation. Collaboration, Alignment & Governance • Partner with Technology, Architecture, and business teams to ensure alignment between business needs and IT capabilities. • Support governance processes by ensuring business analysis outputs comply with group standards, risk frameworks, and data integrity principles. • Present business requirements, process designs, and analysis findings in forums to support decision-making and alignment. • Co-ordinate and lead the User Acceptance Testing, in ensuring that business is clear on the require and create test cases that ensure thorough testing of the solution prior to deployment into production. • Monitor solution performance post-implementation, ensuring business outcomes are achieved and aligned with strategic metrics. Capability Building & Thought Leadership • Mentor junior analysts and contribute to building enterprise-wide capability in business analysis and strategic delivery. • Lead or participate in communities of practice to evolve business analysis methodologies and frameworks. • Embed within agile delivery teams to ensure continuous alignment between business needs and solution development, fostering knowledge transfer and iterative improvement. Education Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required) At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.

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