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IRIkano-Retail logo

Ikano-Retail

Jaltenco, mx

Customer Order & Administration Manager.

FULL TIME

You will lead the planning and supply agenda within the Distribution Centre to secure excellent goods availability, a healthy stock structure and an efficient product flow at the lowest possible cost.

You will connect commercial demand with supply and operational capabilities through accurate forecasting, range management, inventory follow-up and close collaboration with Retail Supply Integration and other key stakeholders.

Key responsibilities

  • Lead, inspire and develop the Sales & Supply Support team, ensuring clear priorities, strong performance and effective ways of working.
  • Secure excellent goods availability through accurate forecasting, ordering, replenishment planning and inventory management.
  • Translate sales forecasts, commercial plans, range changes and business activities into supply and Distribution Centre requirements.
  • Collaborate with Retail Supply Integration and commercial stakeholders to secure availability for product launches, seasonal activities and business priorities.
  • Maintain a healthy stock structure by monitoring overstock, discontinued articles, slow-moving inventory and other stock-related risks.
  • Coordinate range changes, new product introductions and article phase-outs, ensuring that the required supply parameters are implemented on time.
  • Monitor goods availability, stock accuracy, inventory structure, forecasting performance and other relevant KPIs.
  • Identify deviations and implement timely corrective actions to improve availability, stock efficiency and operational performance.
  • Work closely with Distribution Centre operations to align supply plans with available capacity, product flow and operational priorities.
  • Analyze stock discrepancies and support the inventory management process in collaboration with relevant operational and business stakeholders.
  • Contribute to the Distribution Centre business plan and translate agreed priorities into clear team actions.
  • Balance goods availability, operational capacity and cost efficiency when making supply and inventory decisions.
  • Ensure compliance with the IKEA Code of Conduct, internal regulations, local legislation and health, safety, security and environmental requirements.
  • Recruit, coach and develop team members while supporting talent and succession planning.
  • Promote the IKEA values and contribute to a collaborative, inclusive and performance-oriented working environment.

 

     

    Qualifications

    Education

    • Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration or a related field.
    • Additional training or certification in demand planning, inventory management, forecasting or supply chain analytics is an advantage.

    Professional experience

    • Previous experience in supply chain, demand planning, inventory management, replenishment or logistics operations.
    • Experience working in a Distribution Centre, fulfilment or high-volume logistics environment.
    • Proven experience leading and developing teams.
    • Experience working with cross-functional stakeholders across commercial, supply and operational areas.
    • Demonstrated experience monitoring KPIs and translating data into practical improvement actions.

    Knowledge

    • Strong understanding of forecasting, replenishment, inventory management and stock accuracy.
    • Knowledge of range management, product launches, phase-ins and phase-outs.
    • Understanding of how availability, stock structure and operational capacity influence business and cost performance.
    • Ability to work with budgets, costs and KPIs to plan, follow up and steer the business.
    • Knowledge of the factors and processes that can affect inventory accuracy and product availability.
    • Understanding of health, safety, security and environmental requirements within a logistics environment.

    Skills

    • Strong analytical and problem-solving skills.
    • Ability to interpret data, identify risks and establish clear priorities.
    • Clear and effective communication with operational, commercial and regional stakeholders.
    • Strong planning, organization and follow-up skills.
    • Ability to manage multiple priorities in a fast-paced and constantly changing environment.
    • Ability to make timely decisions while balancing availability, capacity, stock and cost.
    • Confidence working with supply chain systems, reporting tools and Microsoft Excel.

    Leadership capabilities

    • Ability to lead through people and stakeholder engagement.
    • Proven ability to set clear goals, monitor performance and take corrective action when required.
    • Ability to build trust and communicate effectively with different audiences.
    • Ability to coach, support and develop others.
    • Ability to deliver results with speed, simplicity and flexibility.
    • Ability to improve operational performance while considering tactical and long-term priorities.
    • Collaborative leadership style aligned with the IKEA values.

     

    Please apply by 20 -11 -2026.

    Pay
    Not stated
    Where
    Jaltenco, mx
    Work
    Not stated
    Type
    Full time
    Posted
    12 Nov, 2026
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