Role Summary
The Candidate Engagement & Client Success Specialist serves as a key point of contact across the clients, candidates, and coaches, ensuring a seamless, high-touch experience throughout career transition and coaching engagements.
This role is responsible for candidate outreach and onboarding, client support, coach coordination, reporting, technology-enabled program administration, and participant engagement. The Specialist partners closely with candidates, coaches, referral partners, and client organizations to deliver a responsive, professional, and supportive experience while ensuring operational excellence and program success. The ideal candidate combines strong customer service skills, attention to detail, technical aptitude, and relationship management capabilities to support a growing and evolving practice.
Key Responsibilities
Candidate & Coach Engagement
- Conduct candidate outreach, onboarding, and intake conversations.
- Connect participants with coaches, resources, webinars, and technology platforms.
- Build strong relationships with candidates and coaches while monitoring engagement and follow-up activities.
- Review, edit, and format resumes and career marketing documents, ensuring consistency, quality, and professional presentation while supporting efficient and scalable production workflows.
Client Success & Program Support
- Support client accounts through reporting, participant updates, and responsive communication.
- Coordinate participant launches, referral lists, and program activity.
- Assist with workforce transition programs, group engagements, and special projects.
Technology & Administration
- Maintain accurate candidate, coach, client, and program data across CRM systems and platforms.
- Support participant enrollment, portal access, troubleshooting, and engagement tracking.
- Coordinate webinars, communications, surveys, and program materials.
Continuous Improvement
- Identify opportunities to improve processes, reporting, and participant experience.
- Support new technology implementations, program launches, and growth initiatives.
Qualifications
- Bachelor's degree or equivalent experience.
- 2+ Years of experience in client success, customer service, recruiting, HR, coaching, career transition, or professional services support.
- Strong communication, relationship-building, and organizational skills.
- Comfortable managing multiple priorities while maintaining accuracy and attention to detail.
- Proficiency with Microsoft 365, CRM systems, reporting tools, and virtual collaboration platforms.
- Technically savvy with the ability to learn new systems and troubleshoot user issues.
Preferred Qualifications
- Experience supporting coaching, outplacement, career transition, talent management, or learning and development programs.
- Experience with Salesforce, participant portals, or customer success platforms.
- Exposure to global clients, referral networks, or distributed service delivery teams.
Compensation is tailored to each individual based on their skills, qualifications, experience, and location. The rates mentioned in this posting represent only the base hourly, monthly, or annual pay and exclude potential bonuses, equity, or sales incentives, where applicable. Beyond base pay, we provide a comprehensive benefits package.
ZRG Partners is Mac preferred environment.
About ZRG:
For 25+ years, ZRG has been helping our clients move forward in their industries and our candidates move forward in their careers. We started as a boutique retained executive search firm with a handful of talent professionals. Today, we are a global talent advisory firm, providing people solutions for our clients' most complex talent issues. Our core offerings include revolutionary, data-based, executive search focusing on senior leadership around the world. Our suite of on-demand talent offerings helps backfill open roles and address project-based work with specialized talent. Our consulting and advisory solutions focus on key issues like culture, strategic alignment, coaching, and sales optimization.
Leveraging our global platform of over 500 teammates with a tech-powered solution kit, ZRG is a leading talent advisory firm for leading-edge clients.
We are natively global in our reach with practitioners and entire divisions working around the world in the UK, Europe, the Middle East/North Africa, Australia, the Asia Pacific, and North and South America. Our team collaborates across geographic boundaries and industry verticals to bring you multiple solutions.