CDR Emergency Management, inc. is seeking community canvassers to support Multi-Agency Resource Center (MARC) operations in flood-affected communities. This position involves conducting neighborhood outreach by visiting affected residential areas, speaking directly with residents, and assisting them with registering for available disaster resources and services
Community canvassers serve as an important point of contact for residents who may need assistance following the flooding. This role requires strong communication and customer service skills, professionalism, empathy, and the ability to interact respectfully with individuals who may be experiencing difficult circumstances.
Pay rate: $25.00/hour
Essential Functions
- Travel throughout flood-affected neighborhoods to conduct door-to-door community outreach.
- Engage residents in a professional, courteous, and approachable manner to explain available MARC services and resources.
- Assist residents with completing registration forms and collecting required information.
- Provide general information about available assistance and direct residents to appropriate resources or services.
- Respond to resident questions and concerns with patience, empathy, and professionalism.
- Communicate clearly and effectively with individuals from diverse backgrounds and circumstances.
- Maintain accurate records of outreach activities, resident interactions, and registrations completed.
- Protect confidential and personal information obtained during outreach activities.
- Follow established outreach procedures, project guidelines, and safety protocols.
- Maintain communication with project leadership regarding outreach progress, resident needs, and any issues encountered in the field.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent preferred.
- Previous experience in customer service, community outreach, public relations, social services, or a similar public-facing role preferred.
- Strong verbal communication skills, including the ability to clearly explain information and interact comfortably with members of the public.
- Professional, courteous, and empathetic approach when working with individuals who may be experiencing stress or hardship.
- Ability to remain patient, approachable, and composed when responding to questions or concerns.
- Strong organizational skills and attention to detail, particularly when collecting resident information and completing registrations.
- Basic computer skills and ability to use electronic forms or mobile devices.
- Valid driver's license, reliable personal vehicle, and current vehicle insurance required. This position requires regular local travel between assigned neighborhoods and outreach locations.
- Ability to work independently while maintaining communication with project leadership.
- Flexible schedule, including the possibility of extended hours or weekend work based on operational needs.
Professional Appearance
Employees are expected to maintain a clean, neat, and professional appearance while representing CDR in the community. Casual attire, such as jeans and a shirt, is acceptable provided clothing is clean, appropriate for work, and free of rips, offensive language, or inappropriate graphics or images. Clothing and footwear should also be suitable for outdoor field assignments.