A Key Account Manager plays a pivotal role in our organisation's success by strategically creating new business opportunities. Will be responsible for managing and growing key client relationships to achieve business objectives. This role involves understanding the unique needs of each key account, developing tailored strategies, and collaborating with internal teams to ensure client satisfaction and profitability.
Key Responsibilities
Build and nurture strong client relationships:
Establish and maintain trusted relationships with key clients, acting as their primary point of contact and ensuring their long-term satisfaction.
Develop a deep understanding of client needs, goals, and challenges, anticipating their requirements and proposing tailored solutions.
Drive new business opportunities:
Identify and develop new business opportunities with existing clients, expanding the service portfolio and increasing account profitability.
Collaborate with internal teams (sales, marketing, delivery) to develop compelling proposals and ensure the delivery of effective solutions.
Manage key accounts:
Manage a portfolio of key clients, overseeing project progress, ensuring adherence to deadlines and budgets, and maximising delivered value.
Monitor account performance, analyse key metrics, and implement measures to improve performance and profitability.
Ensure effective communication between clients and internal teams, resolving issues and guaranteeing client satisfaction.
Other responsibilities:
Negotiate contracts and commercial agreements with clients.
Stay abreast of market trends and client needs.
Represent the company at industry events and conferences.
Contribute to the development of sales and marketing strategies.
A bachelor's degree in business, engineering, marketing, sales, or a related field;
Proven experience in sales, account management, or a related field (5 years minimum);
Strong problem-solving skills to address client issues and challenges effectively;
Strategic thinking and the ability to develop and execute account plans to achieve objectives;
Experience in the IT sector in which the company operates can be a significant advantage;
Proficiency in sales techniques, including negotiation, closing deals, and upselling or cross-selling products/services.
Exceptional relationship-building and interpersonal skills to establish and maintain strong client relationships.
Ability to adapt to changing market conditions, client needs, and internal processes.
Capability to speak, understand, read and write English at a professional level.
The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.