Role Summary:
We’re looking for an Associate Operations to join the talabat tMart team and own the end-to-end running of our dark store operations, ensuring orders are picked, packed, and delivered accurately and on time to delight our customers.
What’s On Your Plate?
Execute the daily operations of the tMart dark store, ensuring efficiency, accuracy, and an outstanding customer experience from order placement to doorstep delivery.
- Monitor and manage store inventory by conducting regular stock counts, flagging low-stock items, and coordinating replenishment to prevent out-of-stock situations.
- Receive and organize incoming stock by verifying deliveries against purchase orders, ensuring correct storage conditions, and maintaining a clean and organized store layout.
- Identify and escalate operational issues, system errors, or delivery exceptions promptly to minimize disruption and maintain order fulfillment targets.
- Collaborate with riders, the operations team, and cross-functional partners to ensure smooth last-mile delivery and continuously improve store performance.
What Did We Order?
Proven experience in an operations, fulfillment, or retail role, ideally within a q-commerce, e-commerce, or fast-paced logistics environment. Strong understanding of order management and store operations.
- Prior experience in a dark store, warehouse, or last-mile delivery operation is a strong advantage.
- Familiarity with inventory management systems or WMS tools; ability to quickly learn new operational platforms and tools.
- Ability to work in a fast-paced, target-driven environment while maintaining high accuracy in order picking and stock handling.
- Understanding of q-commerce or retail operations metrics such as pick rate, order accuracy, stock availability, and on-time dispatch.
- Understanding of operations management principles including workflow coordination, shift planning, and continuous process improvement.
- Strong attention to detail and accuracy in order fulfillment, stock management, and shift reporting.
- Excellent problem-solving skills to identify and resolve operational issues quickly, keeping customer experience at the forefront.
- Good communication skills to collaborate with cross-functional teams.
- Make appropriate decisions, work independently, and communicate clearly and effectively.
- Fluent in English (written and spoken) is required. Knowledge of Arabic is a plus.